Full Job Description
Aligns renewal operations with go-to-market strategy, partnering across sales, finance, and business functions. Acts as the strategic bridge between business stakeholders and technology teams. Designs and improves renewal processes using automation, CRM platforms, and reporting systems. Builds and maintains renewal forecasting models, pipeline visibility tools, risk signals, and performance insights dashboards. Oversees and optimizes tools, systems, and processes to ensure accuracy, scalability, and user adoption. Analyzes sales data to track performance, identify trends, and highlight risks or gaps.
Role
• Develops a deep understanding of the existing landscape of policies, processes, systems, and data used to support the Global Retention and Renewals Business • Maintains and continuously improves existing suite of renewals forecasting and performance insights tools • Gathers requirements for operational enhancements, owns the solution design, and partners with developers to ensure the delivered product meets expectations and timelines • Guides teams through user acceptance testing of new tools and analytics • Coordinates operational deliverables across portfolios and ensures alignment with business calendars • Conducts detailed analysis of sales and renewals trends, retention performance, and risk • Identifies root causes of performance gaps with data-backed insights • Builds strong working relationships across sales, finance, operations, and technical teams to support planning and execution • Accountable for driving consistency, reliability, and building trust in renewals data and tools • Applies foundational understanding of Cisco's go-to-market strategy to contribute to team direction
Requirements:
5 years of related experience, or Masters + 3 years of related experience
Preferred:
• A strong understanding of data lifecycle management, data modelling, master data management and requirements gathering • Data analysis skills with the capability of identifying data quality issues and correlating those issues with data policies, processes, and systems • Practical, current, hands-on knowledge of data management and analytics solutions, such as Tableau (or similar), BI tools, scripting, SQL, Snowflake, and Excel • Familiarity with Enterprise Sales Infrastructure, such as Salesforce CRM • Solid understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and financials associated with a technology/software-driven business • Strong leadership, project management and organizational skills • Relationship-building and the ability to work with a variety of different stakeholders with competing priorities • Able to self-manage and work independently in a fast-paced environment with dynamic requirements and priorities • Ability to navigate at all levels in the organization and interact effectively and confidently with audiences of varying skill sets and authority
