About the RoleConsumerDirect is seeking a detail-oriented and proactive Sr. Business Operations Specialist to join the Operations department, reporting to the Chief Operating Officer. This role supports cross-functional operational initiatives, owns key process and project management functions, and serves as a critical liaison between Operations, Finance, Sales, Billing, Compliance, and IT teams. This is a high-impact, hands-on role for someone who is equally comfortable mapping a messy cross-departmental process and writing the SOP for it, triaging a daily operational ticket, and running a cross-functional initiative end to end.
ResponsibilitiesDaily Operations Management- Own and manage the day-to-day operational ticket and task queue, including (but not limited to):
- White-label environment setup and spin-downs.
- Reviewing, approving, and managing partner and employee access requests.
- Reviewing and triaging bug requests and routing them appropriately.
- Monitoring system health and proactively coordinating with the relevant departments when issues arise.
- General troubleshooting and first-line resolution of operational issues.
- Ensure operational tasks are completed accurately, on time, and with appropriate documentation and audit trails.
SOP Development & Process Documentation- Map and document cross-departmental business processes across different departments.
- Draft, maintain, and improve Standard Operating Procedures (SOPs), turning tribal knowledge into clear, repeatable workflows.
- Identify process gaps, inefficiencies, and single points of failure, and propose practical improvements.
Project & Business Analysis- Act as project manager and analyst for cross-functional business initiatives - defining scope, timelines, owners, and deliverables.
- Coordinate stakeholders across departments, track progress, surface risks, and drive initiatives to completion.
- Gather and analyze data to inform decisions, measure outcomes, and report results to leadership.
Vendor Management- Manage relationships with key vendors and service providers, including onboarding, performance tracking, and renewals.
- Support contract reviews, cost analysis, and vendor selection in coordination with the COO and relevant departments.
Qualifications- 5-8 years of experience in operations, project management, business operations, or a related field.
- Demonstrated ability to document business processes and write clear, usable SOPs.
- Strong working knowledge of Jira for ticket management and project tracking.
- Technical fluency, able to manage access requests, triage bugs, monitor system health, and troubleshoot, and to communicate effectively with technical teams.
- Demonstrated ability to draft and maintain SOPs and process documentation.
- Excellent communication and cross-functional collaboration skills.
- Highly organized with strong attention to detail and the ability to manage multiple concurrent workstreams.
- Self-starter who thrives with ambiguity and minimal oversight.
- Comfortable working directly with senior leadership and executives.
Required Skills- 5-8 years of experience in operations, project management, business operations, or a related field.
- Demonstrated ability to document business processes and write clear, usable SOPs.
- Strong working knowledge of Jira for ticket management and project tracking.
- Technical fluency, able to manage access requests, triage bugs, monitor system health, and troubleshoot, and to communicate effectively with technical teams.
- Demonstrated ability to draft and maintain SOPs and process documentation.
- Excellent communication and cross-functional collaboration skills.
- Highly organized with strong attention to detail and the ability to manage multiple concurrent workstreams.
- Self-starter who thrives with ambiguity and minimal oversight.
- Comfortable working directly with senior leadership and executives.
Preferred Skills- 5-8 years of experience in operations, project management, business operations, or a related field.
- Demonstrated ability to document business processes and write clear, usable SOPs.
- Strong working knowledge of Jira for ticket management and project tracking.
- Technical fluency, able to manage access requests, triage bugs, monitor system health, and troubleshoot, and to communicate effectively with technical teams.
- Demonstrated ability to draft and maintain SOPs and process documentation.
- Excellent communication and cross-functional collaboration skills.
- Highly organized with strong attention to detail and the ability to manage multiple concurrent workstreams.
- Self-starter who thrives with ambiguity and minimal oversight.
- Comfortable working directly with senior leadership and executives.
Pay range and compensation package$110,000 - $140,000 Annually. Compensation within the posted salary range will be determined based on factors such as geographic location, relevant experience, skills, education, certifications, and other business or job-related considerations. This is a full-time, onsite role in our Irvine, CA office.
