Essential Responsibilities:- Use data warehousing and business intelligence tools to source, transform, analyze, and provide access to data to assist management in strategic decision making.
- Design, document, and implement dashboards, reports, and thresholds to monitor key performance indicators, provide insights, and identify notable trends.
- Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures.
- Identify and isolate emerging trends that will assist in making internal data driven decisions.
- Effectively test hypotheses and communicate results to internal stakeholders.
- Monitor, evaluate, and report on results from marketing campaigns and other acquisition or usage initiatives.
- (Weighted 20%) Data Warehousing & Business Intelligence Tools
- Proven knowledge & experience third-party analytics tools such as Tableau, Alteryx, and Snowflake
- Assess data sources and coordinate with other teams for required data sets
- (Weighted 20%) Develop Analytics Dashboards & Reporting (AD HOC & Scheduled)
- Ability to accept business requirements & development data analytics views
- Manage AD HOC & Scheduled Reporting based on business requirements
- (Weighted 20%) Card Services Strategy Team Support
- Support Card Strategy requests on product development
- AD HOC data requests from business cases / UAT and production issues
- (Weighted 20%) Card Services Operations Team Support
- Support Card Operation requests on operations systems
- AD HOC data requests / UAT and production issues
- (Weighted 20%) Card Services Compliance Team Support
- Support Card Compliance requests on compliance development
- AD HOC data requests from compliance concerns / research
Required Education & Experience (Knowledge, Skills, & Abilities):- Bachelor's Degree with 3 years' minimum experience working in analytics, preferably in the financial services industry.
- OR Associate's degree with 5 years minimum experience working in analytics, preferably in the financial services industry.
- Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations.
- Technical knowledge and understanding of the debit and credit card infrastructure and payments landscape preferred.
- Advanced proficiency in technology applications such as Microsoft Office software products.
- Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI).
- Experience managing multiple priorities independently and/or in a team environment to achieve goals.
- Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely.
Preferred Education & Experience (Knowledge, Skills, & Abilities):- Experience working with third-party analytics tools such as Tableau, Alteryx, and Snowflake preferred.
Job Environment & Physical Requirements:- Must be able to comprehend and carry out verbal and written instructions.
- Job requires a substantial amount of sitting.
- Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
- Must use hands and fingers to press telephone keypad and lift telephone receiver.
- Must be able to comprehend phone calls.
- Must be able to lift 5 pounds.
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
