Do you take ownership, stay curious, and perform at your best in dynamic, fast-moving environments? This role is ideal for someone who independently identifies priorities, brings structure to complex, multi-stakeholder environments, and consistently delivers high-quality outcomes at the leadership level.

Citi is looking for an experienced business & planning manager to lead the core business routines and operational rhythm that keeps the Client Organization and Citi Ventures running at its best. In this role, you will serve as a central point of coordination for planning cycles, executive reporting, and leadership engagement - translating business complexity into clarity for senior stakeholders. This is a high-visibility role that sits at the intersection of strategy and execution, offering direct impact on how leadership teams operate and make decisions.
Responsibilities:
• Lead end-to-end business management processes for the Client Organization and Citi Ventures, ensuring planning cycles and operational routines are delivered with consistency and quality.
• Coordinate quarterly business reviews (QBRs), town halls, off-sites, and on-sites - managing logistics, content preparation, and stakeholder alignment from start to finish.
• Produce executive-ready materials, including briefings, presentations, and planning documents, prepared to the standard required for senior leadership review.
• Review and consolidate business inputs across reporting and planning deliverables, ensuring accuracy, coherence, and timely delivery to leadership.
• Drive improvements across administrative, operational, and reporting processes by partnering with internal teams to identify and resolve inefficiencies.
• Manage workforce planning accuracy, including headcount tracking, real estate inventory, and the onboarding and offboarding of resources.
• Partner with technology and business leadership to support people and communications strategies across the department.
• Maintain a strong control environment by identifying and escalating risk issues with transparency, ensuring all business decisions reflect sound judgment and compliance with applicable policies and regulations.
Recommended Qualifications:
• 10 or more years of experience in financial services, with a demonstrated track record of operating in complex, multi-stakeholder environments.
• Experience managing business management or chief-of-staff functions within a global organization, including planning, reporting, and executive communications.
• Ability to synthesize large volumes of information into clear, concise outputs suitable for senior leadership audiences.
• Skilled at coordinating across teams with varying priorities, managing competing deadlines without loss of quality or accuracy.
• Clear and precise written and verbal communication skills, with the ability to tailor messaging to different levels of seniority.
• Demonstrated ability to operate effectively under pressure in fast-paced, time-sensitive settings.
Education:
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Job Family Group:
Business Strategy, Management & Administration

Job Family:
Business Execution & Administration

Time Type:
Full time

Primary Location:
NC-CHARLOTTE (BALLANTYNE)

Primary Location Full Time Salary Range:
$117,440.00 - $176,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jul 21, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.