SR. BUSINESS ANALYST - WORKFORCE MANAGEMENT & HCM IMPACT ON BUSINESS: The primary responsibility of the Senior Business Analyst - Workforce Management & HCM is configuration, support, optimization, and continuous improvement of the Bealls Workforce Management and Oracle Fusion Absence Management platforms. This role ensures accurate, compliant, and efficient workforce-related processes across the enterprise by managing system configuration, integrations, data flows, release cycles, and enhancements. The Senior Business Analyst - Workforce Management & HCM directly influences payroll accuracy, labor optimization, employee experience, and operational efficiency in stores and corporate environments.
SUMMARY OF DUTIES AND RESPONSIBILITIES [Essential Functions]: System Administration & Configuration - Manage ongoing configuration changes, rule updates, labor model adjustments, and compliance-related improvements to optimize Legion WFM functionality for modules including but not limited to Forecasting, Scheduling, Time & Attendance, Labor Standards, and Employee Self-Service.
- Support Oracle Fusion HCM, specializing in Payroll and Absence Management.
- Maintain system parameters, calendars, pay rules, integrations, and security.
Integrations & Data Management - Maintain and support inbound and outbound integrations between Legion WFM and Oracle Fusion HCM.
- Monitor daily data files for issues related to employee records, job changes, schedules, punches, and payroll hours.
- Troubleshoot integration failures and ensure data accuracy across all systems.
- Partner with HR, Payroll, and other Technology resources to ensure data integrity.
Operational Support, Analytics, Optimization & Process Improvement - Timely resolving issues reported by business users in our case management tool and adhering to department KPI.
- Analyze labor data, forecasting accuracy, scheduling effectiveness, and compliance metrics.
- Support weekly payroll close and assist with role provisioning into WFM.
Testing, Release Management & Documentation - Lead testing cycles for Legion updates and Oracle Fusion quarterly patches.
- Develop test scripts and coordinate UAT.
- Produce and maintain system documentation and SOPs.
Project & Stakeholder Management - Lead or participate in system implementation projects and enhancements.
- Collaborate with vendors, IT teams, HR, Store Operations, Payroll, Finance, and L&D.
- Translate business needs into technical requirements.
Additional duties as assigned.
QUALIFICATIONS AND ATTRIBUTES: - Ability to lead through strong partnerships and collaborate effectively with stakeholders at all levels of the organization.
- Strong organizational, communication, analytical, and problem-solving skills, with the ability to lead issue resolution, identify root causes, and support effective outcomes.
- Proactive, solution-oriented mindset with a strong interest in exploring AI and identifying opportunities to lead process improvements and collaborate on greater efficiency.
- Minimum of 2 years of experience supporting Workforce Management systems, including leading efforts around cloud integrations and troubleshooting system and data issues.
- Minimum of 1 year of experience supporting HCM systems; experience with Oracle Fusion Payroll or Absence is a plus.
- Knowledge of retail labor, payroll concepts, and scheduling compliance, with the ability to collaborate across teams and preferably within a multi-unit retail environment.
- Experience helping lead the configuration or implementation of Workforce Management systems, particularly Legion, is preferred.
- Experience with Oracle Fusion HCM and familiarity with SQL or other analytical tools is preferred to support analysis, collaboration, and continuous improvement.
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