Position Overview: The Senior Business Analyst, Operations will focus on conducting in-depth analysis of business performance, identify trends, and generate actionable insights for both ID Logistics and customer leadership teams. This role is primarily data driven and analytics-oriented, requiring the ability to synthesize complex data, and developing findings, and present them in clear, impactful reports that guide strategic decision-making. The ideal candidate will be a subject matter expert in Power BI and Excel with experience creating dashboards.
Location: Hybrid in any of the locations below: we are hiring 1 role in any of the locations listed: White Haven, PA, Frackville, PA, Somerset, NJ, Ocala, FL, Richmond, VA, Kenosha, WI or West Jordan, UT
Work Schedule: Monday - Friday, 1st shift
Travel Specifics: 25% (Based on Business Needs)
Competitive Compensation: Attractive annual salary of $90,000-$100,000 plus a performance-based bonus
Key Responsibilities:- Data Operations and Analysis:
- Lead extensive efforts, analyzing large data sets to identify emerging trends, patterns, and insights.
- Conduct thorough analyses of business performance across different sectors, providing data-driven recommendations to enhance operations.
Operations Reporting and Visualization:- Develop reports, dashboards, and visualizations to effectively communicate findings, leveraging tools such as Power BI, Tableau, and Excel.
- Ensure all outputs are aligned with business objectives and presented clearly to both internal teams and customers.
Customer and Leadership Collaboration:- Collaborate with senior leadership teams (from Managers to General Managers) to define key operations questions, deliver insights, and tailor reports to customer needs.
- Serve as a trusted advisor on findings, advising leadership on potential improvements based on data analysis.
Custom Operations Analysis Requests:
- Manage and respond to ad-hoc requests from both internal teams and customers, ensuring thorough analysis and timely delivery of findings.
- Trend and KPI Monitoring:
- Monitor key business and financial performance indicators, tracking trends over time and providing insights into potential areas for improvement or optimization.
- Perform regular analyses of contractual KPIs and SLAs, and advise on any challenges or opportunities identified through evaluation.
Continuous Improvement of Practices:- Work with IT and Internal Systems teams to explore automated data collection and reporting capabilities, ensuring data is accurate and efficient.
- Maintain a focus on innovation, identifying new tools or methodologies that could enhance data collection or analysis processes.
Strategic Data Analysis Support:
- Assist senior leadership teams in strategic decision-making by forecasting future trends, risks, and opportunities.
- Provide actionable insights into budgetary forecasts, financial performance, and operational efficiencies.
- This position is ideal for an analytical thinker who thrives in-driven roles and is passionate about using data to inform business strategies and drive improvements.
This position is not eligible for sponsorship.Minimum Requirements:- HS Diploma or GED equivalent.
- 3-5 years of experience in a business analysis, data analysis or a similar analytical role.
- Expertise in Microsoft Excel for data analysis.
- Experience creating dashboards and delivering data.
- Expert experience with data visualization tools such as Power BI and Tableau.
- Strong ability to interpret and present complex data trends and statistical findings.
- Expertise in identifying key metrics and performance drivers.
- Proven ability to address complex questions and synthesize findings into clear, actionable insights.
- Exceptional organizational skills to manage multiple business analyst projects and priorities.
- Excellent verbal and written communication skills, with the ability to clearly present findings and recommendations to both technical and non-technical audiences.
- Ability to work independently in a fast-paced environment with competing priorities.
- Flexibility with work schedule and hours when required.
Preferred Qualifications:- Bachelor's degree with a focus on business, economics, statistics, or a related field preferred.
- Work experience in an E-Commerce or 3PL environment a plus.
- Operations experience in a warehouse environment with KPIs and SLAs a plus.
