NextEra Energy

Sr Business Analyst

NextEra Energy • $85K — $110K *
Houston, TX 77084In-Person
Energy & Utilities
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 5-10 years experience in billing and operational exception handling
  • Strong knowledge of retail energy third-party billing systems, specifically ERG
  • Experience in deregulated gas and electric markets preferred
  • Prior project management experience and leadership capabilities
  • High School Grad / GED; Bachelor's Degree preferred

Responsibilities

  • Ensure timely and accurate billing for residential and commercial customers
  • Provide billing support for gas deregulated markets for large commercial clients
  • Review and investigate complex operational inquiries and follow up promptly
  • Process tasks and resolve exceptions within service level agreements
  • Verify and reconcile accuracy of various reports from LDCs
  • Investigate billing exceptions and communicate resolutions with LDCs
  • Run daily monitoring reports to resolve issues quickly
  • Work collaboratively with vendors and internal teams to address issues
  • Use performance metrics to manage tasks and risks effectively
  • Participate in special projects and audits as assigned

Benefits

  • Wide range of benefits for employees and their eligible family members
  • Possibility of relocation assistance if applicable
  • Opportunities for professional development and cross-training across teams
Full Job Description
Requisition ID: 94259

The Sr. Business Analyst is responsible for processing bills for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task This role is responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues.

Daily Responsibilities:
  • Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products
  • Provide billing support for gas deregulated markets serving large commercial customers in multiple states/provinces across the US
  • Review, investigate and follow-up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner
  • Work independently to process tasks, investigate and resolve exceptions within target service level agreements (SLA's) Areas
  • Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the LDCs. Depending on the LDCs, these files may include any or all the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements
  • Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary
  • Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy
  • Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usage, rejected bills, missing responses, unbilled adjustment reports and reconciliation reports
  • Work with vendors and internal teams via phone, conference call and email to investigate and resolve issues
  • Rely on knowledge, training and judgment to plan and accomplish goals, while working under general supervision
  • Utilize reporting, performance metrics to manage risk and ensure tasks are completed within SLA
  • Work closely with Supervisors and Managers to meet goals, review exceptions and take appropriate actions
  • Troubleshoot and perform root cause analysis to resolve issues and escalate as needed
  • Reconciliation of correspondence in case of discrepancies and preparation of reports as needed
  • Identify gaps and help to execute process improvements
  • Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned
  • This position can be cross trained to support other teams within Operations

Preferred Qualifications
  • Prior experience in deregulated gas, and electric markets
  • 5 -10 years of experience in billing, operational exception handling and/or project management
  • Strong knowledge of retail energy third-party billing systems, specifically ERG
  • Previous leadership capabilities and project management skills


Job Overview

Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit.

Job Duties & Responsibilities

  • Conducts analyses and prepares reports that provide operational and/or technical support to business operations
  • Conducts quantitative and qualitative research to support medium to large special projects
  • Assists with process design and modification for continuous business improvement
  • Performs other job-related duties as assigned


Required Qualifications

  • High School Grad / GED
  • Bachelor's or Equivalent Experience
  • Experience: 3+ years


Preferred Qualifications

  • Bachelor's Degree


NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy, LP
Relocation Provided: Yes, if applicable

#LI-MS1

About NextEra Energy

A growth-oriented limited partnership formed by NextEra Energy, Inc., NextEra Energy Partners, LP (NYSE: NEP) acquires, manages, and owns contracted clean energy projects with stable, long-term cash flows. They own interests in wind and solar projects in North America, as well as natural gas infrastructure assets in Texas. Renewable energy projects are fully contracted, use technology, and are located in regions that are favorable for generating energy from the wind and sun. The seven natural gas pipelines in the portfolio are all strategically located, serving power producers and municipalities in South Texas, processing plants and producers in the Eagle Ford Shale, and commercial and industrial customers in the Houston area. The NET Mexico Pipeline, the largest pipeline in the portfolio, provides a critical source of natural gas transportation for low-cost, U.S.-sourced shale gas to Mexico.

NextEra Energy Careers

Join the dynamic team at NextEra Energy, the world’s leading generator of renewable energy from the wind and sun, and a leader in battery storage. At NextEra Energy, we are committed to providing top-tier job opportunities that foster professional growth and innovation in the energy sector.

Work You’ll Do

Embark on a fulfilling career with NextEra Energy, where we offer a variety of job opportunities across multiple disciplines. Whether you're interested in engineering, business development, or environmental stewardship, you will find a position that aligns with your skills and passions. Our team is at the forefront of transforming the energy industry, making it cleaner and more sustainable.

Innovate and Lead

At NextEra Energy, innovation and leadership go hand in hand. Join our team and collaborate with some of the brightest minds in the industry. Our leadership is committed to fostering a culture of innovation that encourages new ideas and solutions. As part of our team, you will have the opportunity to lead projects that make a real impact on our future.

Grow Your Career

NextEra Energy is not just a company; it's a place where you can grow your career. With our extensive range of professional development and diversity training programs, you will have the tools and resources to thrive. Our commitment to your growth is reflected in our robust benefits package, designed to support you both professionally and personally.

Internship Opportunities

Kickstart your career with a NextEra Energy internship. Our internships provide invaluable workplace experience and a chance to see if a career in the energy sector is right for you. You’ll work alongside experienced professionals, gaining the skills and insights that will benefit you as you move forward in your career journey.

Be Part of Our Team

NextEra Energy is looking for passionate, curious, and innovative team players. Explore job opportunities and join a company that values diversity, leadership, and professional growth. Our team members are our greatest asset, and we strive to maintain a culture that celebrates diversity, equity, and inclusion.

Stay Connected

Keep up to date with the latest at NextEra Energy: - **Explore Careers**: Search open positions that match your skills and interests. We are always on the lookout for talented individuals who are eager to contribute to our mission and vision. - **Networking and Professional Development**: Engage with us through various networking events, professional groups, and social platforms. Connect with other professionals who share your passion for renewable energy and environmental sustainability.

Apply Now

Ready to make a difference? Submit your resume, complete your application, prepare for your interview, and join NextEra Energy. Discover the exciting and rewarding career opportunities that await at one of the most respected companies in the energy sector.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Stay informed about new employment opportunities and industry trends with NextEra Energy. At NextEra Energy, we empower our employees to drive change and push the boundaries of what is possible in the energy industry. Join us and transform the way the world generates and uses energy.
Learn more about NextEra Energy
Size
15,000 employees
Market Cap
$6.1 billion
Industry
Energy & Utilities
Net Income
-$51 million
Founded
2014
5 Year Trend
+4.9%
Revenue
$917 million
NASDAQ
NEE
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at NextEra Energy

More Energy & Utilities Jobs

Find similar Sr Business Analyst jobs:

NationwideHouston, TX