Work you'll do/Responsibilities - Lead and coordinate the final phases of DMS implementation, from SIM training to post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope.
- Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.
- Serve as a liaison between dealership staff, client teams, and Deloitte ensuring clear communication of project objectives, timelines, milestones, and expectations.
- Foster collaboration and ensure effective stakeholder buy-in at each project stage.
- Oversee the technical installation and integration of DMS ensuring alignment of dealership business needs with minimal business disruption.
- Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.
- Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.
- Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools.
- Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.
The Team Our Deloitte team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.
Qualifications Required- 6+ years experience in software implementation, digital enablement, dealership operations, or technical customer support
- Experience with retail sales and automotive business processes
- Experience troubleshooting software and hardware issues
- Dealership software integration experience
- Experience managing a travel schedule and budget
- Bachelor's degree; or equivalent experience
- Willingness and ability to travel up to 90% and deliver on-site support at dealership locations nationwide. This will include overnight travel.
- Limited immigration sponsorship may be available
Qualifications Preferred- Exceptional communication, organizational, and analytical problem-solving skills.
- Collaborative team player with a growth mindset and a commitment to ongoing learning.
- Comfort with evolving technologies and rapidly changing business environments.
- Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.
- Self-starter
- Dealership management experience
- Onboarding software training certification
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