Description

POSITION DESCRIPTION:

The Senior Post PTO Servicing Associate will support the Servicing Team by managing a portfolio of Transfers and Assumptions and Contract Modifications for Third-Party Owned Products and Loan Products that will require strong communication, coordination, and attention to detail.

The ideal candidate is organized, customer-focused, and comfortable managing multiple workstreams in a fast-paced environment. The ideal candidate will have experience in the Solar Industry and Solar Agreement Transfers.

This position will be based out of Irvine, CA; San Francisco, CA; Santa Clara, CA or Teaneck, NJ with an in-office schedule set at the direct manager's discretion in accordance with the company policies and procedures. Remote work may be considered in exceptional cases.
RESPONSIBILITIES

• Manage a portfolio of servicing matters related to customer agreements and account changes across Loans, Levelized PPAs, and Leases.
• Serve as a point of contact for customers and other stakeholders by providing updates, answering questions, and supporting resolution of servicing-related requests through phone and email communication.
• Identify issues, escalate matters as appropriate, and help drive timely resolution of customer or operational concerns.
• Maintain accurate records, case notes, and documentation within internal systems to ensure a complete and reliable servicing history.
• Support operational initiatives, documentation efforts, and process improvements that contribute to the growth and scalability of the Servicing Team.

REQUIRED QUALIFICATIONS

• Bachelor's degree in a related field with a minimum of 2-4+ years of professional work experience including 2+ years of experience in residential solar or operations, data operations, or financial services.
• Ability to work independently and meet deadlines in a dynamic, fast-paced, and demanding environment.
• Ability to work well in a team-oriented and fast-paced environment under strict deadlines.
• Excellent attention to detail and analytical skills.
• Excellent organizational, communication, problem-solving, multi-tasking, and prioritization skills, with a focus on providing excellent customer service.

PREFERRED QUALIFICATIONS

• Solar Filings & Transfers experience
• Solar Account & Contract Management experience

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.