Job DescriptionWe are seeking a Manager of Product Management to own one or more strategic product areas within the Enterprise AI Platform. Reporting to the Director of Product Management, this leader will identify high-value customer and developer problems, define product strategy and roadmaps, and partner closely with Engineering and Forward-Deployed Engineering (FDE) to translate customer learnings into scalable platform capabilities. This leader will own the end-to-end product lifecycle, from discovery and product definition through launch, adoption, measurement, and continuous improvement.
This role requires exceptional analytical and product judgment, technical fluency, and customer orientation, with the ability to turn complex and ambiguous problems into scalable products.
Responsibilities- Develop a deep understanding of customer and developer needs through direct discovery, quantitative and qualitative analysis, product data, FDE learnings, and market insights.
- Structure customer problems, form and test hypotheses, and quantify and validate high-value product opportunities.
- Define product outcomes and roadmaps, translating recurring customer and FDE needs into reusable capabilities and aligning cross-functional partners around priorities and trade-offs.
- Own and prioritize products from concept through launch and adoption, partnering closely with Engineering to drive product decisions and alignment while balancing customer value, developer experience, technical feasibility, scalability, speed, risk, and cost.
- Partner with FDE and internal customers to drive adoption, validate value, and identify opportunities for broader reuse.
- Define success metrics and value-realization measures, using product data, experimentation, and customer evidence to evaluate outcomes and continuously improve product decisions and roadmaps.
QualificationsMinimum Qualifications- 5+ years of product management experience building enterprise software, platforms, developer products, or AI/ML and Generative AI products, including demonstrated experience taking technical products from concept through launch, adoption, and iteration.
- Strong analytical and product judgment, with demonstrated ability to structure customer problems, test hypotheses, and translate quantitative and qualitative evidence into product decisions and measurable outcomes.
- Strong understanding of AI/ML and Generative AI products, technologies, and application architectures, with the technical fluency to partner effectively with Engineering and Data Science.
- Demonstrated ability to translate customer needs into scalable products and capabilities in partnership with technical and cross-functional teams.
- Strong communication and stakeholder influence skills.
Preferred Qualifications- Experience building AI/ML or Generative AI products, developer platforms, ML infrastructure, or other highly technical products.
- Experience working with customer-facing engineering or FDE teams to translate implementation learnings into scalable products.
- Experience with enterprise technology governance, security, privacy, or responsible AI.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
