American Express

Sr Associate - Data Center Ops

American Express$80K — $100K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Certification or equivalent schooling in mechanical, electrical, electronics, or data center operations.
  • Strong analytical and systems-level problem-solving skills.
  • Proficiency in Microsoft Office applications.
  • 5+ years of experience in mission-critical facility operations or journeyman-level electrical/mechanical environments preferred.
  • Knowledge of NEC, OSHA, NFPA, and critical facilities industry standards preferred.

Responsibilities

  • Provide advanced operational supervision of critical data center infrastructure includes managing BAS/BMS, mechanical systems, electrical distribution, and fire/life safety systems.
  • Lead preventive, predictive, and corrective maintenance strategies to uphold operational efficiency.
  • Conduct thermal imaging and systems monitoring to identify degradation trends proactively.
  • Implement corrective actions for systemic failures and recurring issues based on formal analyses.
  • Serve as lead for vendor maintenance and infrastructure upgrades, ensuring performance standards are met.
  • Communicate availability risks and mitigation strategies effectively to leadership.
  • Participate in training programs, develop compliance documentation, and drive operational excellence initiatives.

Benefits

  • Opportunities for training and development through on-site programs and recertification courses.
  • Participation in operational excellence and continuous improvement initiatives.
  • Potential for mentorship and cross-training opportunities to build team resiliency.
  • A dynamic work environment with a 24x7 on-call rotation supporting critical incidents.
  • Flexibility in work schedules to meet operational needs, ensuring exposure to various operational challenges.
Full Job Description
Job Description

The Senior Associate, Data Center Operations is responsible for ensuring the reliability, resiliency, and performance optimization of data center systems within a high-availability environment. This position serves as a specialist across mechanical, electrical, and control systems, providing problem solving, operational supervision, risk mitigation, and improvement initiatives. This role functions with a high degree of autonomy, leading facility maintenance and operational activities, supporting capital projects, mitigating risk, and driving engineering standards. This position reports directly to the Senior Manager - Technology Operations Support.

Responsibilities

Operations & Maintenance
  • Provide advanced operational supervision of critical data center infrastructure, including:
    • Building Automation and Management Systems (BAS/BMS)
    • Mechanical systems (chillers, cooling towers, CRAH units, pumps, compressors)
    • Electrical distribution systems (medium and low voltage)
    • Diesel generators and fuel systems
    • UPS systems and battery plants
    • Fire/life safety systems
  • Lead preventive, predictive, and corrective maintenance strategies aligned with manufacturer specifications and industry standards.
  • Conduct thermal imaging, power quality analysis, and systems monitoring to proactively identify degradation trends.
  • Develop and implement corrective actions for systemic failures and recurring issues.

Problem Solving & Root Cause Analysis
  • Apply interpretation of single-line diagrams, engineered drawings, control logic schematics, and manufacturer documentation to resolve issues.
  • Conduct formal failure analysis assessments and analyze the results.
  • Leverage diagnostic tools, BMS analytics, and performance trending platforms to drive data-informed operational decisions.
  • Research opportunities to optimize energy efficiency, system redundancy, and operational resilience.

Vendor & Customer Collaboration
  • Serve as lead during vendor-performed maintenance, capital improvements, and infrastructure upgrades.
  • Coordinate and lead third-party vendors during maintenance, repair, and project activities.
  • Proactively communicate availability risks, system vulnerabilities, and mitigation strategies to leadership.

Training & Compliance
  • Participate in required on-site classroom, hands-on, and recertification training programs.
  • Develop, refine, and maintain MOPs, SOPs, job plans, and compliance documentation.
  • Ensure alignment to regulatory requirements and internal audit standards.
  • Drive operational excellence initiatives and continuous improvement efforts.
  • Lead workflow execution during critical activities, maintenance windows, and emergency events.
  • Mentor and cross-train junior technicians to support succession planning and team resiliency.

Availability & Support
  • Participate in a 24x7 on-call rotation supporting critical incident response
  • Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
  • Work schedules are subject to change to support shift requirements and/or business demands/needs


Qualifications

Minimum Qualifications
  • College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations).
  • Strong analytical and systems-level problem-solving capability.
  • Proficiency with Microsoft Office applications.

Preferred Qualifications:
  • 5+ years of advanced experience in mission critical facility operations and maintenance or journeyman-level electrical/mechanical environments.
  • Working knowledge of NEC, OSHA, NFPA, and industry standards for critical facilities.
  • Proficiency with diagnostic equipment, facility control & monitoring systems (e.g. - BMS/EPMS/BCMS) platforms, and Microsoft Office applications.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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