General Electric Company

Sr. Area Service Leader

General Electric Company • $90K — $120K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor’s degree and 5 years of relevant experience, or High School/GED and 8 years of relevant experience.
  • 3 years of prior experience in a people leadership role.
  • Strong written and verbal communication skills, along with interpersonal and leadership abilities.
  • Proven analytical skills to solve problems and lead projects.
  • Experience in managing customer relationships effectively.
  • Strong understanding of technical and business-related customer issues.
  • Solid business and financial acumen.

Responsibilities

  • Manage customer relationships in a designated area for service satisfaction.
  • Lead and coordinate a mixed team of technical professionals.
  • Serve as the point of contact for all service-related matters with a major customer.
  • Oversee contract renewals and maintain install base management.
  • Drive operational excellence through the execution of recalls and preventative maintenance.
  • Ensure service delivery meets SLA targets as per contractual commitments.
  • Support commercial strategies to identify additional revenue opportunities.

Benefits

  • Relocation assistance provided.
Full Job Description
Job Description Summary
The Sr. Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area for the largest, most complex customers across the market. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of Biomedical Technicians, Field Engineers, Program Coordinators, and/or Area Service Leaders. This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability. Work location: Detroit/Greater Michigan

Job Description
Key Roles and Experiences

  • Work location: Detroit/Greater Michigan

  • Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.

  • Manage a team of leaders and technicians to support a large customer

  • Acts as point of contact for all GEHC matters with a large customer or install base.

  • Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.

  • Ownership of execution on recalls and PM's.

  • Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)

  • Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship

  • Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success.

  • Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers.  

  • Supports, participates, and drive local VCP initiatives.

  • Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.

  • Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.

  • Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability.

  • Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.

  • First point of contact for rejected calls (CARES or OLC)

  • Manages On-call processes

Qualifications/Technical Requirements:

  • Bachelor’s degree from an accredited university and 5 years relevant experience or High School/GED and 8 years relevant experience

  • 3 Years previous People Leader experience.

  • Strong oral and written communication skills. Strong interpersonal and leadership skills.

  • Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.

  • Proven experience leading a team, managing customer relationships

  • Ability to understand customer issues and drive resolution whether technical or business related.

  • Strong business and financial acumen

Preferred

  • Prior experience managing a Field Service team in equipment maintenance.

  • GE Healthcare Service or Operational experience

  • Prior field sales or field service experience.

  • Proven ability to influence and drive change.

#LI-PA1

#LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Relocation Assistance Provided: Yes

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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