Job Title:
Sr. Application Support Analyst

Reporting To:
Business Partner, IT

Work Schedule:
Fully Remote or Hybrid if Local - Blacksburg, VA
Senior Application Support Analyst

Moog Inc.

Remote for Blacksburg, Virginia

Moog Space and Defense Group, the longest-standing division at Moog, thrives on innovation to meet the ever-evolving demands of our markets. Our extensive defense portfolio aligns with U.S. military priorities, supporting our mission of "equipping those who defend freedom." We are also at the forefront of space exploration, aiding in the return of humans to the Moon and NASA's deep space missions.

Our team in Space & Defense is looking for a Senior Application Support Analyst to join them. You will report to the IT Business Partner and will have a remote work schedule reporting to the Blacksburg, Virginia site.

To be considered for Senior Application Support Analyst, you will need:

• Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Information Systems, or related field.
• 5 years of experience supporting enterprise applications, ERP systems, or business-critical applications.
• 2 years of experience leading projects or mentoring small teams.
• Experience troubleshooting and supporting ERP, reporting, workflow, or business systems.
• Experience working with business stakeholders to identify and implement application improvements.
• Knowledge of ITIL service-management best practices, including incident, change, problem, and request management
• Experience supporting audits, access governance, and compliance requirements.
• Strong written and verbal communication skills.

Preferred Qualifications

• 8 years of experience in application support, ERP administration, or business systems analysis.
• Experience supporting Infor LN or SAP.
• Experience with SharePoint, Power BI, SSRS, Nintex K2, IIS, or related enterprise technologies.
• Experience in a manufacturing or engineering environment.

As a Training Systems Manager, you will:

Be responsible for supporting, maintaining, and enhancing Power & Data's critical business applications, with a primary focus on the Infor LN ERP environment and related platforms. You will ensure application availability, security, compliance, and performance while providing technical support, troubleshooting, and system improvements.

In this role, you will partner with business stakeholders, IT teams, and vendors to deliver application support, enhancements, manage deployments, support audit and access governance activities, and drive continuous improvement initiatives. Additionally, the role provides leadership and guidance to a small team of Application Analysts.

Key Responsibilities

• Provide application support for Infor LN ERP, SharePoint, Nintex K2, SSRS, Power BI, web applications, and manufacturing systems.
• Troubleshoot and resolve application issues; coordinate with vendors and development teams on complex incidents.
• Manage ERP user access, security roles, job monitoring, data updates, and disaster recovery testing.
• Partner with business users to identify and implement application enhancements and process improvements.
• Support audit, compliance, and user access review activities.
• Plan and execute application deployments, upgrades, and configuration changes using established change management processes.
• Maintain system documentation, SOPs, knowledge articles, and operational runbooks.
• Participate in application migrations, upgrades, and automation initiatives to improve efficiency and user experience.
• Perform limited platform administration and support activities as needed.
• Lead and mentor up to three Application Analysts while balancing operational support and project delivery.

How We Care for You:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.
• Flexible Friday Afternoon's

#LI-Remote

#MM1

Salary Range Transparency:
Blacksburg, VA $90,000.00-$135,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.