Job Description

The Sr Application Analyst performs 2nd level troubleshooting, maintenance, and optimization of existing software applications. Job responsibilities include implementing and maintaining Harbor Freight's build/release and installation/patch infrastructure, as well as the end-to-end planning and delivery of application releases. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the business operation supported by the application. The Sr Application Analyst must collaborate closely with all application stakeholders to ensure the health of their assigned applications.

Duties and Responsibilities

• Collaborate with Application Leads, internal customers and outside vendors to align projects to application releases and participate in aligning cross application schedules as needed per the Integrated Release Calendar.
• Responsible for the technical configuration and setup of an assigned application/s.
• Active monitoring of Production and QA environments, recommending/suggesting best practices for managing exceptions, log levels, etc.
• Support the administration of server environments
• Support various phases of application development, testing and deployment activities
• Collaborate with team members to identify and mitigate risks
• Consult with team members to make software configuration and hardware configuration recommendations
• Support dry-run activities and go-live execution to ensure code integrity
• Own the Release Governance process
• Develop Release Deployment Plan to include schedules and back-out plans
• Facilitate Release level Pre-Deployment, Deployment and Post-Deployment meetings
• Identify and facilitate the resolution of release-level issues
• Actively work to improve production environments, troubleshooting and implementing monitoring/debug tools which will proactively help identify and resolve future issues in production
• Production support including periodic after hours and weekend support responsibilities

Scope

• Staff supervision and development: No
• Decision making: Creates policy and resolves problems
• Travel: Up to 5%
• Flex Designation: Anywhere

The anticipated salary range for this position is $82,700- $124,000 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Requirements

Education and Experience

• Preferred 4 Year / Bachelors Degree
• BS in Computer Science, Information Technology,
• Business or a related field preferred

Years of Experience
3-4 years of IT experience

Skills

• Self-motivated and directed
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Ability to independently research and find solutions for complex issues
• Knowledge of trends in technology
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Weekends as required
• Extensive knowledge of deployment software (Big Fix/Tivoli/IBM Endpoint Manager preferred)
• General knowledge of monitoring software (Open NMS and App Dynamics preferred)
• Experience supporting retail stores, POS Software, Aptos POS and/or Java web applications
• Knowledge of trends in technology relating to POS software and hardware
• Experience in supporting all phases of SDLC
• Nights and weekends - as required

Physical Requirements
n/a

Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.