Job Overview:
This position is responsible for leading the day-to-day operations and staffing of the internal, in-person technical support office (Tech Stop). The role serves as a key point of contact for employees seeking walk-up technology support and equipment services while partnering with Information Technology teams to enhance service delivery, employee engagement, and adoption of technology solutions.
Responsibilities:
Partner with Home Office Technology leadership and Customer Care teams to develop and deliver customer education campaigns through the Tech Stop.
Coordinate technical support activities with appropriate technical resources and the Desktop Technical Support team.
Provide in-person technology support and equipment services to employees through the Tech Stop.
Lead the redesign and implementation of the Tech Stop facility in San Diego.
Collaborate with the Service Desk to identify opportunities to improve customer support processes and outcomes.
Promote the adoption of self-service tools through employee education and awareness initiatives.
Serve as a customer advocate within Information Technology by communicating user needs and feedback.
Develop and implement new processes for delivering technology equipment to end users.
Create and maintain technical communications, instructional materials, and support documentation.
Deliver training and educational sessions to increase employee awareness of available technology services and resources.
What Are We Looking For?
We are seeking a professional who is motivated topursue greatness,act with integrity, and isdriven to help our clients succeed. The ideal candidate collaborates effectively towin together, supports a positive employee experience, and strives tocreate and share joy while delivering technology solutions and support services across the organization.
Requirements:
5+ years of experience in a service-oriented environment.
Demonstrated experience in customer service delivery.
Experience developing and executing communications campaigns.
Experience creating technical documentation and written communications.
Experience delivering training or educational programs.
#LI-Hybrid
Pay Range:
$39.37-$65.61/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
