Energy Transfer Equity

Sr Analyst - Services & Warranty

Energy Transfer Equity • $75K — $95K *
Houston, TX 77084In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • 5-8 years in the compression manufacturing/service industry
  • Advanced computer skills in Microsoft Excel, Word, Outlook, SharePoint
  • Strong relationship-building skills with customers
  • Proficient in making complex decisions beyond existing policies.

Responsibilities

  • Analyze and validate job costs for accuracy before invoicing
  • Establish and maintain dashboards for financial and KPI metrics
  • Create standardized quoting templates for Service jobs
  • Facilitate warranty-related issues and coordinate traffic within SEC
  • Gather data necessary for informed warranty claim decisions
  • Maintain comprehensive records of warranty jobs, including all related documentation
  • Coordinate with customers, service managers, and OEMs for corrective actions on warranty issues.

Benefits

  • Comprehensive health insurance options
  • Retirement savings plan with employer match
  • Paid vacation and holidays
  • Opportunities for professional development and training
  • Supportive teamwork culture.
Full Job Description
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential job duties for this position are listed below:
  • Analyze/Validate all Services and Warranty job costs for accuracy before invoicing and project closure
  • Establish/Maintain dashboards for Services and Warranty Depts. to report Financial and KPI metrics
  • Create/maintain a system for standardize quoting templates for all SEC Service jobs.
  • Facilitate all warranty related issues and direct traffic within SEC to address warranty claims
  • Must have thorough understanding of SECs warranty policies, procedures and contractual terms and conditions related to warranty for equipment sold.
  • Ability to gather facts, data, and information necessary to make informed decisions on warranty claims
  • Open W.O.s in SAP when necessary to capture costs of repairs for warranty related issues.
  • Create and maintain folders for each warranty job to include all information related to the issue and corrective action taken. This will include details on work performed, costs associated to making repairs, email correspondence related to the job, daily work reports, claims/credit memos from OEMs and invoices to responsible party.
  • Maintain all warranty documents/data within Quality Issue Reporting System.
  • Coordinate corrective action plans with customers, Field service area managers, and OEMs to address warranty related issues
  • Must have thorough understanding of OEM warranty policies and warranty claim procedures.
  • Submit warranty claims to OEMs, and coordinate defective parts returns to the OEMS for warranty claim processing.
  • Maintain communication with OEMs on open warranty claims until credits are issued to SEC.
  • Follow up with accounting to verify credit memos are applied to the correct warranty jobs.
  • Receive warranty registration documentation from commissioning personnel, review for accuracy/completeness and submit to OEMs.
  • Update technical training progression plans for each service technician as milestones are reached
  • Maintain documentation/vehicle registrations/Element cards for services dept. in support and maintenance of vehicles. Keep track of and condition of Service dept. vehicles.
  • Maintain a clean and safe work environment.
  • Assist Service Area Managers with administrative duties as needed.


Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
  • Bachelor's degree or equivalent work experience
  • 5-8 years in the compression manufacturing/service industry
  • Advanced computer skills in Microsoft office (Excel, Word, Outlook, SharePoint)
  • Must be able to foster and maintain excellent relationships with customers. Complete understanding of company's warranty, product manufactured, and detailed knowledge of customer contract.
  • Ability to determine appropriate course of action in more complex situations that may not be addressed by existing policies, procedures or protocols. Decisions include such matters as changes of policies and regulations, order in which work is done, and application of established procedures.

Preferrred:
  • 3-5 years' experience in warranty administration preferred
  • 1-3 years in KPI/Metrics reporting preferred
  • Experience in Power BI software is preferred
  • Previous experience in SAP/Oracle Based Work order management system is preferred

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Work within office, assembly and fabrication shop, and field environments.
  • Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
  • Exposure to adverse weather, cramped conditions and some heavy lifting up to 50 pounds.
  • Visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

About Energy Transfer Equity

Energy Transfer Equity Careers

Join the dynamic team at Energy Transfer Equity, a leader in the energy sector, and propel your career to new heights in an industry that values innovation and leadership. At Energy Transfer Equity, we offer more than just job opportunities; we provide a platform for professional growth and personal development.

Work You’ll Do

At Energy Transfer Equity, you’ll collaborate with skilled professionals dedicated to advancing the energy landscape through innovation and sustainable practices. Our team is at the forefront of the industry, leading projects that have a global impact. With a variety of positions available, from engineering to business management, Energy Transfer Equity is the place to be for ambitious individuals looking to make a significant impact.

Innovative Growth and Leadership

Step into a role that challenges and excites you every day. Energy Transfer Equity is committed to fostering a culture of innovation where new ideas are welcomed and leadership is cultivated. Here, your career trajectory is supported by robust leadership training and opportunities for advancement.

Diversity and Inclusion

We believe that diversity fuels innovation. Energy Transfer Equity is dedicated to creating a diverse and inclusive work environment where everyone’s voice is heard. Our diversity training programs are designed to empower all employees and help them thrive both professionally and personally.

Benefits and Culture

Choose a career with Energy Transfer Equity and enjoy a comprehensive benefits package that supports your lifestyle and well-being. Our company culture prioritizes work-life balance and offers benefits that enhance your health, happiness, and job satisfaction. From health insurance to retirement plans, we ensure our team is covered.

Internship and Early Career Programs

Kickstart your career with Energy Transfer Equity through our internship and early career programs. These initiatives are tailored to nurture young talent by providing hands-on experience and networking opportunities that build foundational skills for a successful career in the energy sector.

Join Our Team

Explore the numerous job opportunities at Energy Transfer Equity and find the position that best matches your skills and career goals. We are continuously hiring and looking for new talent to join our professional network. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s driving the future of energy.

Stay Connected

Keep up to date with the latest from Energy Transfer Equity: - **Career Insights**: Gain industry-leading insights and career tips directly from the professionals who are shaping the future of energy. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences.

Explore Energy Transfer Equity Jobs

Whether you’re seeking a new challenge or a fresh start, Energy Transfer Equity offers a range of opportunities to advance your career. Visit our careers page to search for open positions that align with your interests and expertise. Join us and be part of a team that’s committed to excellence and leadership in the energy industry.

READ CAREERS BLOG

Discover the exciting and rewarding opportunities that await at Energy Transfer Equity, where every career journey is met with enthusiasm and support.
Learn more about Energy Transfer Equity
Market Cap
$36.2 billion
Industry
Energy & Utilities
Net Income
-$648 million
Founded
1995
5 Year Trend
+16.2%
Revenue
$38.9 billion
NASDAQ
ET
* Ladders Estimates

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