Vertiv Holdings Co.

Sr. Analyst, Process Enablement - Supply Chain

Vertiv Holdings Co. • $75K — $95K *
Westerville, OH 43081In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or related field
  • 2-4 years in Oracle EBS functional support
  • Experience handling module-specific user queries
  • Exposure to Oracle EBS workflows in service environments
  • Strong communication skills, English required
  • Analytical problem-solving abilities
  • Deep knowledge of Oracle EBS supply chain modules

Responsibilities

  • Support Oracle EBS supply chain modules like Order Management and Purchasing.
  • Resolve service module-specific issues from triage to escalation.
  • Document business requirements and assess process impacts.
  • Provide updates on solution design and ticket resolutions.
  • Interface with business functions and support staff.
  • Escalate unresolved issues to ERP support team.
  • Perform functional triage and validate issues before ticket creation.
  • Advise on recurring issues and knowledge gaps.
  • Reduce avoidable tickets through user guidance.

Benefits

  • Collaborative work environment with cross-departmental interaction
  • Professional development opportunities
  • Exposure to advanced supply chain processes
  • Use of leading ERP systems
  • Flexibility in addressing user support needs
Full Job Description
Job Description

POSITION SUMMARY
  • Sr. Analyst, Process Enablement - Supply Chain provide expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for supply chain end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

RESPONSIBILITIES
  • Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
  • Owns resolution of service module-specific issues from initial triage through escalation.
  • Documents business requirements and assesses process impacts related to service processes.
  • Provides updates on solution design, implemented fixes, and functionally resolved tickets.
  • Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
  • Escalates unresolved issues to ERP Second Level Support on the IT side.
  • Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
  • Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
  • Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
  • Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
  • Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

QUALIFICATIONS
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
  • 2-4 years in Oracle EBS functional support or business process enablement.
  • Experience in handling module-specific user queries and functional triage.
  • Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
  • Analytical thinking and problem-solving skills.
  • Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
  • Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
  • Proficiency in process mapping, transaction flows, and exception handling.
  • Experience with formalization of module-specific business requirements.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • No special physical requirements.

TRAVEL REQUIREMENTS
  • 10% travel required.

About Vertiv Holdings Co.

Vertiv Holdings Co. is a global provider of critical digital infrastructure and continuity solutions. The company offers a broad range of products and services, including power management, thermal management, and IT infrastructure management. Vertiv serves customers in a variety of industries, including telecommunications, healthcare, and financial services. The company was founded in 2016 and is headquartered in Columbus, Ohio.
Learn more about Vertiv Holdings Co.
Size
20,000 employees
Market Cap
$7.4 billion
Industry
Manufacturing & Automotive
Net Income
-$183.6 million
Revenue
$4.3 billion
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Vertiv Holdings Co.

More Manufacturing & Automotive Jobs

Find similar Sr. Analyst, Process Enablement - Supply Chain jobs:

NationwideWesterville, OH