Vertiv Holdings Co.

Sr. Analyst, Process Enablement - Services

Vertiv Holdings Co. • $75K — $95K *
Westerville, OH 43081In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field (Business, Finance, IT, etc.)
  • 2-4 years of experience in Oracle EBS functional support
  • Proficient in addressing module-specific queries
  • Familiarity with workflows in field services or aftermarket environments
  • Strong communication skills in English; additional languages a plus
  • Analytical skills for problem-solving and process impact assessment
  • Deep functional knowledge of Oracle EBS service modules (FS, IB, TS, MFS, OKS)

Responsibilities

  • Support service-specific Oracle EBS modules
  • Own issue resolution from triage to escalation
  • Document business requirements and assess process impacts
  • Provide solution design updates and ticket resolutions
  • Interface with service functions and training teams
  • Escalate unresolved issues to IT support
  • Conduct functional triage for service processes

Benefits

  • 10% travel requirement
  • Commitment to core principles such as safety, integrity, respect, teamwork, and inclusion
  • Focus on customer service and operational excellence
  • A culture of continuous improvement and development
  • Emphasis on innovation and high-performance workplace
Full Job Description
Job Description

POSITION SUMMARY
  • The Sr. Analyst, Process Enablement - Services provide expertise and structured support for service business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for service end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.


RESPONSIBILITIES
  • Supports service-specific Oracle EBS modules including Field Services (FS), Installed Base (IB), Technical Services (TS), Mobile Field Services (MFS), and Service Contract (OKS).
  • Owns resolution of service module-specific issues from initial triage through escalation.
  • Documents business requirements and assesses process impacts related to service processes.
  • Provides updates on solution design, implemented fixes, and functionally resolved tickets.
  • Interfaces with service business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
  • Escalates unresolved issues to ERP Second Level Support on the IT side.
  • Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for service-specific processes.
  • Handles module-specific user queries and functional triage across Field Services, Installed Base, and related modules.
  • Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
  • Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
  • Oracle EBS (FS, IB, TS, MFS, OKS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

QUALIFICATIONS
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
  • 2-4 years in Oracle EBS functional support or business process enablement.
  • Experience in handling module-specific user queries and functional triage.
  • Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
  • Analytical thinking and problem-solving skills.
  • Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
  • Deep functional knowledge of Oracle EBS service modules (FS, IB, TS, MFS, OKS).
  • Proficiency in process mapping, transaction flows, and exception handling.
  • Experience with formalization of module-specific business requirements.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • No special physical requirements.

TRAVEL REQUIREMENTS
  • 10% travel required.


The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES
  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS
  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development


About Vertiv Holdings Co.

Vertiv Holdings Co. is a global provider of critical digital infrastructure and continuity solutions. The company offers a broad range of products and services, including power management, thermal management, and IT infrastructure management. Vertiv serves customers in a variety of industries, including telecommunications, healthcare, and financial services. The company was founded in 2016 and is headquartered in Columbus, Ohio.
Learn more about Vertiv Holdings Co.
Size
20,000 employees
Market Cap
$7.4 billion
Industry
Manufacturing & Automotive
Net Income
-$183.6 million
Revenue
$4.3 billion
* Ladders Estimates

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