CDW Corporation

Sr Analyst, Managed Security Systems - SIEM

CDW Corporation • $80K — $110K *
US-AnywhereRemote in Canada
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 3-year diploma in Engineering, Computer Science, or a Technology field
  • Technical certifications in managed security services, with experience in firewall configuration (Palo Alto, Checkpoint)
  • Experience handling IT support in a client-focused environment or Security Operations Centre (SOC)
  • Knowledge of SIEM tools and cloud security practices
  • Ability to work autonomously with independent judgment.

Responsibilities

  • Monitor and address support requests, escalating issues as needed
  • Perform deep analysis of operating systems and cyber incidents
  • Identify workflow efficiencies to reduce false positives
  • Conduct root cause analysis for system performance issues
  • Provide knowledge transfer on low complexity problems to clients
  • Document and escalate trends, anomalies, and SLA breaches
  • Build client trust and loyalty as a Trusted Advisor.

Benefits

  • Opportunity to work in a flexible setting (remote or onsite in Mississauga)
  • Access to continuous professional development and training
  • Experience in a collaborative team environment
  • Participation in mentorship programs
  • Involvement in a Fortune 200 company with a global reach.
Full Job Description
This role will support our Mississauga, Ontario area Security Operations Centre, and can be based from the Toronto area, or remotely from elsewhere in Canada.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You'll Do:
Services Delivery - 24x7 Support (70%)
  • Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
  • Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
  • Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
  • Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
  • Provides technical knowledge transfer to clients and internal department on low complexity problems
  • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
  • Applies Trusted Advisor techniques to build up client trust and influence loyalty


Professional Development (30%)
  • Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager


What You Need to Succeed:
Must-Have:
  • Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
  • Has one of the following required combinations of technical certifications and experience:
    • Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
    • Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
    • Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre

*Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP - Security, CCIE - Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements:
  • Positive influence on the floor
  • Is approachable, helps teammates
  • Willing participant in coaching system, always learning
  • Experience with direct call handling/ticket management in a client-based support environment
  • Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
  • Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
  • Demonstrated understanding of company products and services and IT infrastructure systems
  • Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
  • Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
  • Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
  • Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objectiveProven ability to set and prioritize goals and pursue them to completion
  • Proven ability to collaborate, ensuring that others input is gathered and discussed
  • Demonstrated ability to provide technical guidance to less experienced team members
  • Demonstrated ability to work under minimal supervision, using latitude for independent judgment
  • Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
  • Demonstrated verbal and written communication skills
  • Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills


Nice-to-have:
  • Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
  • Palo Alto and/or Check Point Certification
  • IBM QRadar and Exabeam experience
  • Previous work experience in a Managed Services Security Operations Centre (SOC)


Essential Functions:
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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