Walgreens

Sr. Analyst, Conversational Natural Language Understanding

Walgreens$80K — $100K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or High School/GED with relevant experience in data analysis and reporting.
  • 1+ years experience querying databases (e.g., SQL, Business Objects).
  • Demonstrated ability to identify operational issues and recommend solutions.
  • Proven public speaking and professional writing skills for business communication.
  • Experience in trend analysis and forecasting future offerings.
  • Intermediate proficiency in Microsoft Suite (Word, Excel, PowerPoint).
  • Willingness to travel up to 10% for business.
  • Preferred: Master's degree in Computer Science, Linguistics or related field.

Responsibilities

  • Collects and analyzes data, making recommendations to achieve Pharmacy and Retail Operations goals.
  • Develops business cases and tools to assess solutions' costs, benefits, ROI, and TCO.
  • Communicates project information using visualization tools to influence stakeholders.
  • Acts as the point of contact for various projects to ensure smooth execution.
  • Collaborates with cross-functional teams to develop operational solutions.
  • Mentors and guides less senior Business Analysts in best practices.
  • Ensures knowledge of user-centric omnichannel conversational experience design.
  • Responsible for configuring chatbot systems (e.g., Intents, Entities).

Benefits

  • Opportunities for professional development and mentoring.
  • Collaborative work environment with diverse teams.
  • Flexibility in work location with potential for remote tasks.
  • Exposure to cutting-edge technology in AI and conversational systems.
  • Possibility of career advancement within the organization.
Full Job Description
Job Description

Job Summary:

Responsible for optimizing Pharmacy and Retail customer operations, automated voice and messaging assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/IVR bots to ensure improved intelligence and a frictionless user experience. Contributes to creating natural language processing systems focusing on conversational technology, dialogue systems and chatbot technology. Develops requirements for process or system solutions within an assigned business domain(s) by interfacing with stakeholders and IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Conducts ongoing analysis of chatbot performance to provide process optimization recommendations, strategy development, industry trends, competitive analysis, and company positioning that deliver and exceed our users Key Performance Indicators (KPIs).

Job Responsibilities:
  • Collects, analyzes, makes specific recommendations, and presents information pertaining to proposed programs to meet the business and strategic goals of Pharmacy and Retail Operations and the company.
  • Responsible for developing and documentation of comprehensive business cases, reports and tools to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
  • Communicates relevant project information and influences stakeholders, both corporately and in the field using visualization techniques (Visio, Excel or PowerBI).
  • Serves as point of contact for various projects (such as Chatbot, Voice recognition phone system, reporting and analytics, etc.) to drive project execution.
  • Collaborates and builds trust with relationships across Pharmacy and Retail Operations, IT, Legal and regulatory, process improvement teams, to develop operational solutions.
  • Coaches, mentors, guides, and provides oversight to less senior Business Analysts.
  • Maintains and ensures knowledge of best practices in designing/developing user centric omnichannel conversational experiences involving chat, text or voice.
  • Responsible for system related configuration (such as Intents, Entities, Events, Context).

External Basic Qualifications

  • Bachelor's degree and at least 1 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions OR High School/ GED and at least 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server).
  • Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems.
  • Experience communicating the impact of business analysis results to business leaders with a proven capability for public speaking, professional writing, and active listening.
  • Experience identifying and describing trends and provide insight on future offerings.
  • Intermediate level skill in Microsoft Suite (MS Word, Excel, PowerPoint).
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Master's Degree with 2 or more years' experience in Computer Science, Linguistics, Speech Recognition and Processing or a related field
  • Bachelor's Degree with 5 or more years' experience in Computer Science or related field.
  • Retail Pharmacy Experience.

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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