Primary Focus: Lead design and implementation of infrastructure automation and observability (provisioning, configuration, validation, and operational workflows).
Key Technical Skills: - Observability: Observability platforms and collection frameworks (OTEL, Fluentbit, Grafana, Dynatrace, Splunk)
- Data: Python (data analysis), dashboard development (Performance, KPI, SLI), observability pipelines (Fluentbit, OpenTelemetry, Cribl, Kafka, Vector)
- Infrastructure-as-Code: NetBox, Git/YAML, version control, collector fleet management
- Automation & Orchestration: Python (API automation, scripting), Ansible, Terraform, orchestration tools (Itential, StackStorm, AWX)
- Integration & APIs: REST/GraphQL, OpenAPI, OpenTelemetry, Streaming Telemetry, secrets management (Vault/CyberArk), IPAM (Infoblox/NetBox), artifact repositories
- Testing & Validation: Robot Framework, pytest, pyATS; test-driven automation
- DevOps Practices: CI/CD, containerization (Docker/Kubernetes/OpenShift), GitOps, documentation-as-code, observability
- AI-Assisted Development: Experience using AI-enabled development tools and coding assistants to accelerate software and automation development (Claude Code, Codex, GitHub Copilot, or equivalent)
- AI Application & Integration: Experience integrating foundation models into enterprise solutions using model APIs, structured outputs, tool/function calling, retrieval and context engineering, MCP, and enterprise data sources
- AI Agent Development: Designing, building, evaluating, and orchestrating AI agents and agentic workflows using modern agent frameworks and runtimes (LangGraph, OpenAI Agents SDK, Microsoft Agent Framework, Google ADK, NVIDIA NeMo ecosystem, or equivalent)
- AI Operations & Governance: Understanding of evaluation, observability, guardrails, human-in-the-loop controls, authorization, auditability, failure handling, and safe integration of AI with deterministic enterprise automation
Preferred Experience: - Deploying and developing observability collectors-as-code
- Multi-vendor abstraction, observability, and automation frameworks
- Architect and design of agnostic observability pipelines
- IT Operations Dashboard and Architecture design
- ITSM tools (ServiceNow, Jira, BMC)
- Cloud/On-premises migration checks and validation
- Building and deploying AI-assisted development environments and agentic systems using modern coding assistants, agent frameworks, model APIs, tool-calling patterns, and evaluation/observability techniques.
Soft Skills: - Excellent documentation and knowledge-sharing skills
- Strong cross-team collaboration and communication
- Self-driven problem solver; comfortable with ambiguity
- Ability to convert business requirements into technical automation solutions
Qualifications:- Ability to perform concurrent tasks in complex environments under adjusting priorities
- Ability to communicate and modify approach, language, and style to different audiences
- Professional writing style and experience with demonstrable technical and business-related artifacts is required
- Collaborative, with the ability to manage conflicting interests and deal with ambiguity.
- Effective communication skills: capable of supporting presentations to convey concepts and solutions, writing effective emails, and discussing strategy with senior executives.
- Strong teamwork qualities: able to gain the trust of customers and collaborate effectively within the WWT team.
- Intellectually curious with a desire to understand constantly evolving technology solutions.
- Proactive, collaborative, with emotional intelligence, and the capacity to learn and synthesize new information.
- Adaptable, with the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Self-directed, with the ability to adapt to change and competing demands.
- You have extensive experience in developing and implementing IT automation within an organization.
- You hold a bachelor's degree in Computer Science, Electrical Engineering, or have equivalent experience.
- You have a proven track record of leading large and complex automation and observability engagements.
- You have experience in developing standards and best practices for development projects.
- You are familiar with modern development tools and environments, such as Git, Visual Studio Code, Docker/Podman, Kubernetes/OpenShift, and Linux/Unix.
- You have experience with data serialization formats such as YAML, JSON, XML, and CSV.
- You have proficiency in Python or other programming languages, and experience with Golang is a plus.
- You have a solid understanding of Model Driven Programmability (NETCONF/RESTCONF/YANG) and REST APIs.
- You have the foundational knowledge of public cloud computing platforms such as AWS, Azure, and GCP and private cloud computing platforms such as VMware vSphere.
- You have working knowledge of one or more observability and aiops tools and platforms, including Grafana, Dynatrace, Splunk, BigPanda, and Selector.ai.
- You have working knowledge of one or more automation and orchestration tools and platforms, such as Ansible and Terraform.
- You have working knowledge of AI-driven coding platforms and AI agent frameworks, such as Claude Code, OpenCode, Codex, and LangGraph.
Working conditions (if needed) - Travel as needed to customer sites up to 30%.
Position Overview As an Sr. Agentic Ops & Observability Consultant you will take a leadership role in delivering outcomes across a wide range of global clients. This will be accomplished by engaging with customer leadership to define priorities and outcomes for engagements, expanding the capabilities and offerings of the practice and delivering on consulting engagements in a leadership capacity. You'll develop strategies, design automation and observability architectures, and lead development efforts while utilizing your excellent communication skills to provide leadership and guidance to clients and engineers. Your consultative approach will help you evaluate client requirements, propose solutions, and achieve business objectives. You'll also mentor junior-level engineers and collaborate with sales account executives, technology partners, and client IT and business executives.
What You'll Own- Lead customer discovery and translate business and operational challenges into technical strategies and architectures
- Own solution architecture from concept through implementation across automation, observability, and AI-enabled operations
- Provide technical leadership to delivery teams while remaining hands-on where needed
- Communicate architecture, tradeoffs, and outcomes to both engineering teams and senior customer stakeholders
- Develop reusable patterns, accelerators, and intellectual property that expand WWT's capabilities
- Mentor engineers and help establish development, architecture, and delivery best practices
Key ResponsibilitiesCustomer Focus:
- Understand customer needs and design solutions that solve for their needs-short and long term
Creative Solutioning
: - Understand customer problems and develop new solutions that are most effective and differentiated from our competitors
Strategic Client Relationship Management:
- Use a strategic approach to managing customer interactions and data throughout the customer journey with a goal of higher business growth through better customer experiences
Commercial Success:
- Builds strong customer relationships and delivers customer-centric solutions
End to End Solution Management/Delivery
- Builds strong customer relationships and delivers customer-centric solutions
- Lead client Agentic AI, Automation and Observability projects with a focus on strategy, enablement, and execution
- Provide technical leadership during client engagements
- Define Agentic AI, Automation and Observability architectures and designs that are simple and effective
- Mentor and collaborate with peers to raise the bar for everyone, including yourself
- Drive continuous improvement within the practice through development, collaboration, and mentorship
- Contribute to the practice as a "librarian" of WWT Intellectual Property
Keys to Success: - You have a programmability-first mindset
- You focus on understanding data and curating powerful analytics
- You excel at thoroughly documenting and communicating ideas to a broad audience
- Your attention to detail and code-craft is unparalleled
- You communicate and think in a structured manner
- You're comfortable engaging with clients, partners, peers, and anyone who has valuable input
- You have a heart of a teacher and a passion for enabling the success of others
- You have domain expertise across multiple areas such as software development, infrastructure, cloud, observability & data analytics, etc.
