Qualifications

• Bachelor’s degree in related field or 11+ years of experience.
• 5+ years relevant experience with Bachelor’s Degree or 3+ years with a Master’s degree.
• Excellent PC skills including Microsoft Office and internet experience.
• Strong verbal and written communication and presentation skills.
• Strong analytical and problem-solving skills.
• Demonstrated focus on client satisfaction and retention results.
• Proven ability in managing projects and utilizing project management processes.
• Willingness to travel overnight up to 20%.],
• responsibilities
• Manages daily client relationships by leveraging comprehensive knowledge of clients' benefit plans and products.
• Conducts daily interactions with clients, consultants, and producers for preventative consultation, analysis, and issue resolution.
• Oversees timely and accurate management of all client benefit requests, including changes, upsells, and escalations.
• Leads new group implementations and coordinates internal meetings ensuring quality oversight and deadline adherence.
• Facilitates client-centric team meetings to assess operational performance against client expectations.
• Presents operational performance metrics to clients on a monthly or quarterly basis to promote satisfaction and retention opportunities.
• benefits
• Comprehensive health-related benefits including medical, vision, and dental coverage.
• Well-being and behavioral health programs available from day one.
• 401(k) retirement plan offered.
• Company-paid life insurance provided.
• Tuition reimbursement options available.
• Minimum of 18 days of paid time off per year plus paid holidays.
• .response_format_version
• 1.0
• job_title
• Senior Account Manager
• insightful_commentary
• This role dares to go beyond traditional account management by placing a heavy emphasis on proactive client relationships and operational performance metrics. What sets it apart is the chance to impact client satisfaction significantly and directly engage in upselling opportunities - a rare skill set in the realm of account management. Furthermore, applicants will have opportunities to lead internal teams, suggesting a strong focus on collaboration and leadership, which positions this job within a path towards higher managerial roles. Additionally, with a comprehensive benefits package that starts immediately, candidates can feel secure with a company that prioritizes health and well-being.
• application_instructions
• To apply for this role, please submit your resume and a cover letter highlighting your relevant experience in account management and how you can contribute to client satisfaction and retention.
• preferred_start_date
• ASAP
• job_location
• Cigna/Evernorth multifunction office locations or remote
• remote_option
• Partial remote work available
• company_overview
• The Cigna Group is committed to the health and well-being of its employees and clients, providing a variety of insurance services while promoting a healthy work-life balance.
• degree_preferred
• Bachelor's or Master's degree in related field
• travel_requirements
• Up to 20% overnight travel required.
• application_deadline
• N/A
• required_experience
• 5+ years relevant experience
• age_recommendation
• None
• expected_start_date
• N/A
• additional_note
• Role can be aligned with any Cigna/Evernorth multifunction office location.
• work_from_home
• Internet connection must be a cable broadband or fiber optic service with minimum download speed of 10Mbps and upload speed of 5Mbps.
• remote_workers_performed
• Some work can be performed from home occasionally or permanently.
• closing_statement
• Cigna Group offers a supportive environment that values employee contributions and health.

Responsibilities

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group implementations and specific product implementations, leading internal meetings for collaboration and quality assurance.
• Lead client-centric team meetings to review operational performance against client expectations and needs.
• Presentation of operational performance metrics to clients on a monthly or quarterly basis to showcase performance in relation to the business book for client satisfaction and retention.

Benefits

• Comprehensive health-related benefits including medical, vision, and dental.
• Well-being and behavioral health programs available from day one.
• 401(k) retirement plan offered.
• Company-paid life insurance provided.
• Tuition reimbursement options available.
• Minimum of 18 days of paid time off annually plus paid holidays.