Essential Job Functions- Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation.
- Accounts are larger and more complex than lower level account managers.
- Work as intermediary for communication between client and their operations teams and Crane Worldwide network.
- Work with operations team to provide tracking information as requested by the client.
- Escalate all issues with a shipment immediately to the client to insure prompt resolution.
- Manage all client requests and follow up to insure that the client needs are met.
- Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements.
- Transmit all pre-alerts to the client for all shipments.
- Send all required reports to client on a daily, monthly or quarterly basis as deemed.
- Responsible for managing the client generated reports and assuring accuracy.
- Oversee, mentor and assist other account managers as needed.
- Other duties as assigned.
Physical Requirements- Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
- Vision abilities required by this job include close vision and the ability to adjust focus.
- Job may require punctual attendance and regular presence on-site at the assigned work location.
Other Skills and Abilities - Excellent written and verbal communication skills.
- Demonstrates effective negotiation and closing techniques.
- Excellent organization and problem solving skills.
- Works well in a team environment.
Education & Experience- High school diploma or GED/Bachelor's degree preferred.
- 5 - 7 years' experience or combination experience and education.
Illinois required disclosure: Salary range for this position is between USD 70,000 - 95,000 annually.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
