Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
NACI (T1)

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Disaster Recovery (DR), System Administration, Systems Design
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No

Job Description:

SPOK System Engineer

Empower critical clinical communications. Join GDIT and support the mission.

At GDIT, your technical expertise directly impacts patient care. As a SPOK System Engineer supporting the National Institutes of Health (NIH), you'll ensure high-availability operation of the communication and paging systems clinicians depend on every day. This role requires a highly skilled engineer with strong experience across Windows Server, IIS, SQL, application support, and Spok communication platforms.

About the Role

You will administer, enhance, and troubleshoot the NIH paging and on-call scheduling ecosystem-including Spok WebXchange, Spok Mobile, Zetron, Avaya PBX integrations, call center applications, and critical backend infrastructure. This is a hands-on, technical role dedicated to uptime, performance, and secure operations.

Key Technical Responsibilities
• Administer and support Windows Server, IIS, and SQL Server environments in a 24x7 production setting with rotating on-call duties.
• Install, configure, maintain, and troubleshoot Spok systems and related communication platforms.
• Manage database configurations, stored procedures, server integrations, and API-based application connections.
• Diagnose complex issues across servers, applications, databases, networking, and paging hardware (pagers, mobile devices, PBX systems).
• Build, test, and deploy server builds, application updates, and patches across virtual and physical environments.
• Perform daily system monitoring, log review, performance checks, and verification of scheduled jobs (backups, scripts, batch processes).
• Support call center communication systems and ensure operational continuity of clinician on-call schedules.
• Maintain detailed documentation including runbooks, integration guides, operational workflows, and troubleshooting playbooks.
• Collaborate with cross-functional IT teams for upgrades, enhancements, disaster recovery planning, and system integrations.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field OR seven years of relevant experience.
• Minimum 3 years of system engineering or system administration experience.
• Hands-on experience with Spok or similar communication/paging systems.
• Strong troubleshooting across:
• Windows Server / IIS
• SQL databases
• Application stacks and API integrations
• Networking, firewalls, load balancers
• PBX and telephony components
• Ability to work both independently and collaboratively in a high-impact environment.
• Excellent communication and customer-support skills.
• Ability to obtain and maintain an NIH Public Trust clearance.

Preferred Qualifications
• ITIL certification
• CompTIA Network+, MCSE, or similar technical certifications

Security Clearance:
• Must be able to obtain and maintain an NIH Public Trust clearance.

Location

Bethesda, MD - Onsite (hybrid potential, not remote)

The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.