Job DescriptionResponsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.
Essential Duties and Responsibilities:- Handles complex material damage claims with little or no supervision
- Conducts Training in areas of Specialty Vehicle material damage handling/appraising
- Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors
- Has and maintains a high level understanding of National General Specialty Vehicle policies.
- Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company
- Able to determine subrogation or fraud potential with Specialty vehicle claims
- Receive claim assignments and document all appropriate information
- Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation
- Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
- Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
- Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage
- When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
- Conducts file quality reviews of appraisal channels including staff, independent appraisers, DRP shops, other vendors.
- Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
- Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors.
- Complete accurate estimates with little to no supervision up to $300,000
- Ability to navigate and complete estimates of greater amounts as necessary
- Ability to actively participate in CAT events
- Ability to travel and conduct field staff ride alongs, site audits, and training
Minimum Skills and Competencies:The skill listed below are representative of the knowledge, skill and/or ability to be successful in this role.
- Estimating experience with an automated estimating system
- Accurately assess damage on RV's and/or Commercial vehicles involving significant damage.
- Hands on training in a repair facility or training center specific to Specialty Vehicles
- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
- Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims
- Strong communication, negotiation, and conflict resolution skills
- General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures
- Ability to identify, investigate, and conclude coverage investigations related to material damage
- General knowledge of unibody/ conventional frame damages and repair processes
- Comply with the company material damage guidelines
- Must possess effective verbal and written communication skills and the ability to work effectively and collaborate with others.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• High degree of initiative, mature judgment, and discretion
- Ability to resolve conflicts and empathize with customers is critical
- Strong negotiation skills
- Ability to develop and deliver material damage training both remotely and in person
Additional Qualifications That May Support Success in This Role:- Adjuster license in your home state or state that requires examination and CE
- Previous material damage claims handling experience
- Management experience in a repair facility
- Has a general understanding of insurance law as it relates to claims
- Fraud Training
- RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency
- I-CAR Certification
- Other Specialty Certifications such as RVIA/RVDA, RVTA, ASE
Supervisory Responsibilities
• This job does not have supervisory duties.
#LI-JH1SkillsBusiness Acumen, Business Management, Conflict Resolution, Insurance Claims, Material Damage Claims, Quality Management, Relationship Management, RV Insurance, Time Management, Training
CompensationCompensation offered for this role is 37.98 - 52.70 per hour and is based on experience and qualifications.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
