Supervisor of Patient Services Location: Remote with onsite travel as needed (West Coast Region)
Job PurposeProvide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members.
What You'll Do Lead, coach, and develop a team of up to 10 FTEs
Review staff messaging and Epic pools to ensure timely completion of work
Support FFT communications and resolve delivery slip concerns
Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
Monitor PA Log activity and identify operational gaps
Evaluate TelemetryRx completion and coordinate coverage as needed
Observe workflows and provide coaching and performance feedback
Assist with weekly staff meetings and rollout kickoff calls
Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
Recommend and implement workflow improvements in partnership with the Manager of Patient Services
Identify opportunities to enhance patient interactions and operational efficiency
Support onboarding and new-hire access requirements
Education & Experience- High school diploma or equivalent
- 3+ years of pharmacy technician experience
- 1+ years of Pharmacy Liaison experience preferred
- State registration and national CPhT certification required (or obtained within an agreed timeframe)
What Makes You Successful- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Outstanding interpersonal and communication skills
- High integrity and professionalism
- Dependable, collaborative, and patient-focused
- Proficient in Pharmacy Operating Systems, EMRs, and Microsoft Office
🔒 Confidentiality & ProfessionalismDiscretion and confidentiality are essential, as this position involves highly sensitive patient information, private data, and personnel-related matters.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
