Lowe’s

Specialty Operations Manager

Lowe’s$88K — $105K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Management, Operations, or related field, or equivalent experience
  • 6 years of related industry experience, specifically in Installation, Repair, or US Home Improvement
  • 6 years of experience in data analytics and performance reporting
  • 1-3 years of experience in a leadership role managing direct reports
  • Preferred: 6 years in a Store Operations role with a focus on Install and/or Specialty Sales

Responsibilities

  • Oversee development and implementation of store improvement tools and processes
  • Coach and train direct reports to enhance their performance and development
  • Collaborate across functions to align on project needs and best practices
  • Schedule regular meetings to provide feedback and initiate process improvements
  • Utilize analytics to assess ROI and identify cost savings after project implementation
  • Communicate initiatives and updates regularly to the Director of Specialty Operations
  • Identify and recommend vendors for implementation support

Benefits

  • Opportunities for professional development and team training
  • Collaboration with key stakeholders across multiple business functions
  • Exposure to customer-facing technologies and process improvement initiatives
  • Engagement with analytics for decision-making and performance tracking
  • Direct involvement in field operations for hands-on experience
Full Job Description
Your Impact

The primary purpose of this role is to oversee a team of Specialty Operations Consultants and Specialty Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned specialty operations client group. This role supports the day to day store specialty operations, including sales, service, technology, omni-channel, and store communications.

What You Will Do
  • Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
  • Provides coaching, feedback, and training to direct reports to help with their development and performance.
  • Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
  • Schedules regular meetings with Specialty Operations Consultants and Specialty Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.
  • Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
  • Provides regular written and verbal communication to Director Specialty Operations and/or assigned client group;s on initiatives updates.
  • Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
  • Communicates continuous improvement solutions to Director Specialty Operations and assigned client group.
  • Leverages customer facing technology to improve productivity and efficiency.
  • Works directly with key stakeholders to deliver on business needs, often requiring time in the field.


Minimum Qualifications
  • Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
  • 6 Years Related Industry Experience (Installation, Repair or US Home Improvement)
  • 6 Years Experience in data analytics, performance reporting
  • 1-3 years of experience leading teams and managing direct reports


Preferred Skills/Education
  • 6 Years Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

Similar Jobs

More Jobs at Lowe’s

More Retail & Consumer Goods Jobs

Find similar Specialty Operations Manager jobs: