OverviewSpecialty Manufacturer Liaison - Full Time - Remote
VytlOne, formerly known as Maxor National Pharmacy Services, is currently seeking a Specialty Manufacturer Liaison to join our Specialty pharmacy team.
JOB SUMMARY
The Specialty Manufacturer Liaison is responsible for creating superior customer experience for our manufacturer partners in specialty pharmacy. The specialty manufacturer liaison serves as the manufacturer facing role responsible for accurate and timely responses to manufacturer inquiries. This role will be the primary point of contact for professional concise internal and external communication regarding referral status updates and next steps in prescription processing for HUB enrolled and non-enrolled patients, including communication and investigation of reimbursement issues. The manufacturer liaison will work with the program manager as well as patient services personnel to manage the quality and execution of Manufacturer programs at Maxor Specialty Pharmacy in a comprehensive, collaborative manner; is accountable for all activities the assigned to the manufacturer liaison. Responsible for communicating and escalating any program needs and status to the Director of Specialty Programs and or the Director of Patient Services as applicable.
Pay: $75,000-$90,000/year, DOE
Position Location:
Work From Home based position
Responsibilities
ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):
Communicate with our manufacturer partners.
Maintain comprehensive knowledge of specialty pharmacy’s capabilities to develop and maintain meaningful relationships with all stakeholders.
Assist the program manager to maintain oversight of programs’ performance.
Ensure comprehensive and proactive program communication channels are established.
Collaborate with specialty pharmacy teams to implement and monitor performance for custom workflow and contract requirements.
Assist with the development and implementation strategies and solutions to optimize program performance and client satisfaction.
Utilize tools and resources that are available to evaluate program data to identify trends and opportunities for improvement.
Presents comprehensive updates to our partners and leadership.
Monitors KPIs and elevates the need for corrective action taken to prevent subpar program performance and escalations to leadership.
Collaborates with cross-functional teams, including pharmacy operations, clinical, and patient services to achieve program goals and objectives.
Stays informed of industry trends, regulations, and best practices related to specialty pharmacy.
Promptly report any allegations of impropriety to the Compliance Department.
Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program.
Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
Complete required training, as assigned, within the established timeframes.
Must be able to cope with the mental and emotional stress of the position.
Maintain regular attendance in accordance with established policies.
Perform other job-related duties as assigned.
Qualifications
Education:
- Bachelor's degree; high school diploma and equivalent work experience may be considered.
Experience:
- 3 years related work experience required in specialty pharmacy program management, or similar work experience.
- Demonstrated comprehensive in-depth knowledge of pharmaceutical care, pharmacy systems, patient workflows, pharmacy operations regulations and industry best practices.
- Exceptional organizational, leadership and communication skills in establishing and maintaining excellent client relationships.
Knowledge, Skills, and Abilities:
Decision Making: Ability to make decisions with significant, broad implications for leadership and operations; Participates in decisions on overall strategy and direction of the organization.
Problem Solving: Ability to address problems that are broad, complex and abstract, often requiring creativity, resourcefulness, and staff engagement to develop solutions.
Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establish priorities, develops policies and allocates resources.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, motivate and persuade others.
Teamwork: Ability to lead collaborative teams for larger projects or groups both internal and external to the Specialty Pharmacy and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
Customer Service: Ability to lead operational initiatives to meet or exceed client/customer service standards and expectations in a timely and respectful manner.
WE OFFER: A diverse, progressive culture that supports a “dress for your day” attire and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
- Company paid basic life/AD&D, Short-term and Long-term disability insurance
- Rx, dental, vision, short-term disability, and FSA
- Employer-matched 401k Plan
- Industry leading PTO plan
- And MORE!
To Apply: please go online at https://careers-maxor.icims.com/
