Salary : $104,211.09 - $131,860.27 Annually
Location : 3701 96th St. SW, Lakewood, WA
Job Type: Full-time
Job Number: 5210-26
Department: Service Delivery and Support
Division: Specialized Transportation
Opening Date: 06/29/2026
Closing Date: 7/14/2026 4:00 PM Pacific

Description
Pierce Transit is seeking a skilled and innovative transportation professional to serve as our Specialized Transportation Administrator. This position provides leadership in the development, administration, and expansion of specialized transportation services, with a focus on ADA Paratransit services that enhance access to transit throughout our community. The Administrator also leads and supports a team of professional staff, providing day-to-day supervision, coaching, performance management, and professional development to ensure high-quality service delivery and operational excellence.

As the Specialized Transportation Administrator, you will manage key partnerships with public agencies, community organizations, and service providers while overseeing and developing a team of direct reports. You will lead projects that support paratransit, microtransit, and other innovative transportation solutions, fostering a collaborative and high-performing work environment. You will play a critical role in identifying new service opportunities, developing agreements, evaluating program performance, and advancing initiatives that align with Pierce Transit's strategic goals and commitment to customer-focused mobility.

If you are a collaborative leader with strong people management and relationship-building skills, a track record of developing high-performing teams, and a passion for improving transportation access, we encourage you to apply.

Key Responsibilities of the Specialized Transportation Administrator:

• Develop and manage partnerships, service agreements, and collaborative initiatives that support specialized transportation services and community mobility needs.
• Serve as the primary point of contact for assigned programs, building and maintaining effective relationships with local agencies, community partners, and regional stakeholders.
• Lead, supervise, and develop assigned staff through coaching, performance management, goal setting, and ongoing professional development, fostering a collaborative, customer-focused, and high-performing team.
• Prepare and coordinate intergovernmental agreements and other partnership documents, working closely with internal departments and legal counsel.
• Analyze program performance and financial data, developing reports and tools that support informed decision-making by Agency leadership, the Board of Commissioners, and the public.
• Coordinate with internal teams to ensure projects, programs, and partnerships align with Agency priorities, operational objectives, and strategic goals.

BENEFITS:
At Pierce Transit, our employees' health is important to us too! That's why we offer two on-site employee fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.

If your career goals change while you are employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit.

All Pierce Transit employees are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, and , as well as a matching program for 457 deferred compensation.

Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

PAID LEAVE:
Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, 22 days of paid time off (PTO) per year, and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey. PTO accrual rates increase per policy.

If you're not currently living in the Lakewood-area, that's not a problem! We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts). Washington State was recently recognized as being number 1 in the nation for quality of life; read more about that .
Essential Functions

• May supervise the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Coordinates work plans with Specialized Transportation management team to assure the integration of work programs and consistent application of Agency strategic goals.
• Prepares draft agreements, identifies initial terms and conditions of partnerships, and works with Counsel in finalizing intergovernmental agreements and any other necessary documents.
• Designs and generates effective reporting tools to aid the Agency, Board of Commissioners, and the public understand the financial advantages of proposed and ongoing programs/projects.
• Serves as regional point of contact for assigned program. Builds and maintains relationships with other agencies and leadership groups.
• Develops, plans, and manages innovative projects to expand Pierce Transit's portfolio of services, explore new technologies, and meet community need.
• Identifies potential new markets and business opportunities with the goal of enhancing transportation services to and from and in the Public Transportation Benefit Area.
• Develops specifications, scope of services, equipment needs, and other support work that is needed to ensure quick and effective solutions are implemented by the agency.
• Conducts research for operational and innovative service enhancements.
• Displays regular and consistent attendance.
• Performs related work as required.

Qualifications

MINIMUM QUALIFICATIONS

• Associate's Degree in Public Administration, Business, Marketing, Transportation or related field and
• Three (3) years of experience in progressively responsible customer service, operational support and relationship management in support of a transportation program.
• Experience may be substituted for education on a year for year basis.

DESIRED QUALIFICATIONS
Public sector experience desired.
One (1) year of experience leading, coordinating or guiding the work of others.

LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS
Individuals must pass a background check. Must possess and maintain a valid driver license.

KNOWLEDGE OF:

• Senior and disabled transportation principles and practices.
• Business and strategic planning
• Market research principles
• Financial and business management and analysis
• Project management principles
• Community or economic development
• Data analytics, statistics, or performance data analysis
• Applicable local, state and federal laws, codes and FTA regulations
• Principles and practices of employee supervision
• Business English
• Standard office procedures
• Microsoft Office products

SKILL IN:

• Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
• Communications (verbal and written)
• Conflict management and resolution
• Organizational/time management skills
• Attention to detail
• Computer and database skills

ABILITY TO:

• Manage and administer projects, programs, or operational activities
• Prepare clear and concise reports
• Conduct research on best practices and industry standards
• Establish and maintain effective working relationships
• Meet schedules and deadlines of the work
• Follow verbal and written instructions

COMPETENCIES

• Aligns own behavior and decisions with the needs and goals of the organization to increase productivity and efficiency.
• Pursues new directions and drives needed change
• Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.
• Clearly assigns responsibilities for tasks and decisions; sets clear objectives and measures, monitors process, progress, and results; provides feedback to employees and management.
• Independently performing and accomplishing assignments and serving as a source of supply and support for the department, customers, and/or the organization.
• Ensures that all involved in a program or project has a common understanding of issues, and expectations; keeps everyone informed of progress and issues.

Supplemental Information
Application Instructions
To be considered for this vacancy, you must apply online via

1. The online application must include a chronological work history and/or education, applicants must also attach resumes and/or cover letters as required to be considered for this position.
2. Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered. (Failure to submit a cover letter at the time of application will disqualify applicants from consideration)
3. Provide at least 3 professional references to include a current or recent supervisor with names, phone numbers and email addresses.

PLEASE READ THE FOLLOWING INFORMATION COMPLETELY:

• Carefully review your application for accuracy, spelling and grammar before submitting.
• Please ensure that your work history has been updated to include employment end dates as applicable.
• The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at
• A resume will not substitute for completing the "work experience" section of the application.
• All information may be verified and documentation may be required.

For questions regarding this recruitment or assistance with the application process, please contact recruitment at 253-581-8095 or [email protected].

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email

01

This supplemental questionnaire will be used to determine whether you meet the minimum qualifications of this position. These questions should be completed thoroughly and honestly. Your responses to these questions will be used to assess your qualifications as they relate to the position. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification and possible bar from future employment opportunities with Pierce Transit.I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

• Yes
• No

02

Please select how you meet the required qualifications for this position: (any related experience must be reflected in your application)

• I have a Associate's Degree (or higher) in Public Administration, Business, Marketing, Transportation or related field and three (3) years of experience in progressively responsible customer service, operational support and relationship management in support of a transportation program.
• I have experience in lieu of the education requirement to equal five (5) years of experience in progressively responsible customer service, operational support and relationship management in support of a transportation program.
• No, I do not meet the minimum qualifications for this position.

03

Which of the following best describes your professional experience in providing direct supervision to operational staff?

• I do not have this experience.
• I have less than one (1) year of experience.
• I have one (1) year to less than three (3) years of experience.
• I have three (3) or more years of experience.

04

Briefly describe your experience supervising operational or customer service staff. Include your primary supervisory responsibilities and the size of the team(s) you supervised.
05

I am aware that this application requires a cover letter. I understand that I may be disqualified for this position if the required documents are not included with my application.

• Yes
• No

Required Question