Salary : $89,973.00 - $122,490.00 Annually
Location : Pierce County - Lakewood, WA
Job Type: Full Time - Permanent
Job Number:
Department: Dept. of Social and Health Services
Division: ESA
Opening Date: 07/02/2026
Closing Date: 7/12/2026 11:59 PM Pacific

Description

DSHS ESA DPI Program Integrity Administrator

DSHS's (ESA) is seeking a Program Integrity Administrator to join the Division of Program Integrity (DPI). This role offers the opportunity to contribute to a mission-driven team committed to strengthening the accuracy, accountability, and overall integrity of Washington's public assistance programs.

In this role you will serve as the SNAP (Supplemental Nutrition Assistance Program) performance system team administrator and provide executive level leadership and oversight to reduce Washington State's SNAP payment error rate. You will accomplish this by ensuring a cohesive and sustainable approach to improving eligibility accuracy, federal compliance, and program integrity.

As the Program Integrity Administrator you will be the division's subject matter expert in SNAP performance systems, payment error reduction, and corrective action strategy. You will integrate your policy expertise, quality control operations, data analytics, and frontline operational feedback to identify root causes of eligibility errors and implemented target, measurable resolutions.

Some of what you'll do:

• Oversee development and use of comprehensive error tracking dashboards and reporting tools
• Establish internal baselines and benchmarks for error types, QC completion rates, and performance outcomes
• Lead gap and root cause analyses across error trends to complement existing QC/ME efforts
• Monitor impacts of policy changes and emerging trends on error rates and system performance
• Respond to internal and external information and data requests
• Provide corrective action plan development and oversight
• Ensure CAPs are evidence-based, measurable, and target root causes of identified errors
• QC errors and increase QC completion rates
• Address repeated errors in high-risk eligibility elements
• Support sustainable system improvements that increase case accuracy
• Ensure findings from data analysis are translated into actionable operational improvements
• Recommend potential policy and procedure revisions in collaboration with partners based on error trends, systemic findings, and federal guidance
• Provide supervision, leadership, direction, and coordination for the SNAP performance system efforts
• Serve as primary DPI liaison on SNAP performance initiatives

What we're looking for:

• Expert level experience with Washington SNAP Quality Control and/or Management Evaluation processes
• Experience working directly with federal partners
• Experience implementing large-scale policy changes, including work requirement policies
• Experience developing performance dashboards
• Knowledge of Washington State public assistance systems and eligibility platforms
• Skilled in developing measurable performance metrics and monitoring
• Ability to foster collaborative relationships with internal and external partners

Who should apply:
A bachelor's degree from an accredited university in social services, public administration, or communication (or a closely related field).

AND

At least five years of paid, professional experience interpreting state and federal laws and regulations pertaining to public assistance programs:

• Demonstrated experience in SNAP policy, Washington eligibility determination, or program integrity oversight
• Advanced knowledge of federal SNAP regulations, Washington Quality Control and Management Evaluation processes, and performance measurement standards
• Strong working knowledge of computer and database systems used in ESA (QAMIS, ACES, SSPS, eJAS, Barcode, Microsoft Office)

AND

Three years paid, professional experience in some combination of the following:

• Experience developing or overseeing audit / Corrective Action Plans and federal reporting requirements
• Experience leading cross-functional or cross-division initiatives
• Experience analyzing performance data to identify trends, root causes and improvement strategies
• Demonstrated ability to manage complex projects involving multiple stakeholders
• Leadership experience supervising staff or leading system-level initiatives

Equivalent paid professional experience, as described above, may substitute year for year for the required education.

Please include along with your application:

• Resume
• Cover Letter
• 3 Professional References

Questions? Please contact and refence #05310.

Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026