Specialist - TORA OEMS

London Stock Exchange • $70K — $95K *

St. Louis, MO 63129In-Person

Finance & Insurance

Less than 5 years of experience

2 months ago

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Job Overview by Ladders

Qualifications

Bachelor's degree in Computer Science, MIS, or Finance with technical proficiency
Previous application support experience in financial environments (Front/Mid/Back Office)
Strong communication and interpersonal skills with a focus on customer service
Capable of working independently on complex issues
Advanced problem-solving capabilities with a knack for explaining tech topics to non-experts
Familiarity with large-scale production systems and troubleshooting methodologies
Proficient in Unix/Linux commands and SQL query formation

Responsibilities

Handle customer inquiries through emails and calls
Monitor processes and trade flows in real-time proactively and reactively
Investigate and resolve production issues as they occur
Analyze logs and processes to address order issues and flow breaks
Collaborate with development and business units to manage incident handling
Escalate issues to engineering teams clearly and promptly
Conduct daily checks to ensure readiness for business operations
Enhance documentation and knowledge-sharing within a global team

Benefits

Opportunity to work with cutting-edge technology in financial services
Collaborative environment with international teams
Professional development through exposure to various financial products
Chance to contribute to tool development and improve support processes
Potential for remote work flexibility within a global team structure

Full Job Description

The OEMS Support team is responsible for providing customer support and ensuring the stability of business-critical client and server-based application processes.

Handling customer inquiries via emails or calls
Proactive & reactive real-time monitoring of processes, connections & trade flows
Investigate, triage, and solve production problems as they occur
Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues
Handling incidents by working closely with development, product and business units, tracking the issues and following up post-event
Raising problems to core development and engineering groups in a clear and timely manner
Conduct daily proactive & reactive ready-for-business checks
Work as an integral part of a global team, contribute to standardizing documentation and knowledge sharing
Help to write specifications and provide feedback to the development team for the tools used by support

Job Requirements

Computer Science, MIS or Finance degree with proven technology skills/knowledge
Prior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposure
A highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills with professional ownership of issues
Ability to work independently and handle complex tasks with little supervision
Advanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience
Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them (e.g. order management systems, execution management systems)
Ability to compose succinct, grammatically accurate client communications and discuss complex problems clearly over the phone
Good understanding of Unix/Linux commands, and the ability to efficiently scrap and extract data from log files
Basic networking debugging skills
Good grasp of relational databases and the ability to form SQL queries

Desired Skills

Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)
Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their trading concepts
Scripting skills (e.g. python, shell)
Prior experience working with international teams
Advanced knowledge of Microsoft Excel
Experience with bug handling and/or QA
Experience working with public cloud providers (Azure, AWS, etc...)

Language Requirements

English - excellent communication skills both written and verbal
Proficiency in languages like Japanese, Cantonese, or Mandarin would be a plus

Career Stage:

Senior Associate

About London Stock Exchange

London Stock Exchange Careers

There has never been a better time to join the global team at London Stock Exchange, a leading financial marketplace renowned for its robust growth, innovation, and leadership in the financial sector.

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Join London Stock Exchange's market-leading team to help drive the future of financial markets. At the intersection of finance and technology, the company offers a unique position in the marketplace, fostering digital innovation and industry expertise. Professionals at London Stock Exchange work with a dynamic team of business and technology advisors, helping clients and the market navigate through complex financial landscapes with cutting-edge solutions. Collaborate with some of the most talented financial experts in the industry—professionals dedicated to advancing the state of financial markets and services.

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Deliver targeted financial solutions through a depth and breadth of consulting experience and innovation that’s second to none. London Stock Exchange is a place where leadership and diversity training meet to create a powerhouse in financial services.

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Join a team that values diversity and is committed to creating an inclusive culture. London Stockage Exchange offers a wide range of benefits and a culture that fosters professional growth and networking opportunities.

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