Job Title: Specialist, Systems Engineering (Network Engineering)

Job Code: 41938

Job Location: Rochester, NY

Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description: Specialist, Advanced Customer Engineering Services (ACES)

The Specialist plays a critical role in delivering advanced engineering support for L3Harris's next-generation tactical communications solutions. In this role, the Specialist works directly with customers in operational environments to provide high-level technical support, system integration, and proactive issue resolution. The position also serves as a key technical liaison to the ACES team, Product Engineering, Product Management, and Sales.

This role is well-suited for technically strong, hands-on engineers who enjoy solving complex networking problems, working close to real-world deployments, and contributing to the evolution of innovative tactical systems.

The successful candidate will support, integrate, and troubleshooting wired and wireless networked systems, with a strong emphasis on IP-based networking, routing, and tunneling technologies. In addition to incident response, the role includes proactively identifying risks, improving configurations, and sharing knowledge across teams to drive continuous improvement and customer success.

Essential Functions:

• Provide advanced technical support for tactical communication systems in lab, field, and customer environments
• Manage and resolve complex customer incidents and technical escalations
• Perform hardware and software system integration of wired and wireless network solutions
• Design, configure, and troubleshoot IP-based network architectures using fielded tactical radio solutions.
• Proactively identify potential system or network issues and recommend preventative or corrective actions
• Serve as a technical liaison between customers, Product Engineering, Program Management, and Sales
• Accurately document findings and contribute to internal knowledge sharing, training materials, and best practices
• Support continuous improvement by providing customer feedback and operational insights to product teams
• Travel - 35% or more
• Strong foundational knowledge of IP networking concept and protocals
• Working knowledge of routing, switching, and basic network security principles
• Ability to perform root cause analysis and troubleshoot complex, multi-layer technical issues
• Strong communication and interpersonal skills with the ability to work directly with customers
• Willingness to travel in support of customer engagements and field activities

Qualifications:

• Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

Preferred Additional Skills:

• Experience supporting tactical, RF, or mission-critical communication systems
• Technical proficiency with wideband networking technologies, including but not limited to ANW2C, Wren-TSM, and Wraith, with a capacity to adapt to new and evolving communication systems.
• Enjoy working with people, developing relationships and sharing knowledge.
• Experience contributing to technical documentation, training, or customer enablement
• Interest in emerging technologies and contributing to new product capabilities early in their lifecycle
• Prior Military or worked in a military environment, demonstrating a deep understanding of military protocals and the ability to navigate complex defense-related environments.
• Hands on experience with:
  • Network tunneling protocals (e.g. GRE, IPsec, ZeroTear or equivalent)
  • Fielded Applications (e.g., TAK, ICE, InstantConnect)
  • Comfortable working in fast-paced, evolving technical environments
• CCNA Certification not required but highly desirable
• US Government Secret security clearance or ability to obtain.

In compliance with pay transparency requirements, the salary range for this role in New York State is $80,500 - $149,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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