Reporting to the Credit Director or a Credit Manager, the Credit Risk and Collections Specialist is responsible for assessing customer creditworthiness, managing financial risk associated with accounts receivable, and overseeing collection activities for a portfolio of complex, key, and/or export accounts. The incumbent is also involved in documenting and optimizing business processes.

This individual plays a key role in protecting the company’s assets while fostering sustainable business relationships. Acting as a strategic advisor, they stay informed of global and industry economic trends and provide guidance on credit approval and collection decisions. As needed, they may provide functional supervision and serve as a backup to Credit Managers during absences and vacations. Finally, they support the deployment of key initiatives through training and coaching, while contributing to the achievement of departmental objectives and targets.

An environment that enables you to focus on what truly matters:

• Recognition of years of service for vacation calculation;
• Flexible group insurance plan including telemedicine services;
• Employee assistance program;
• Opportunities to invest in yourself (career development, etc.);
• Annual bonus;
• Pension plan with company contributions;
• Salary scale 005: $84 600 to $105 800 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

Your role in achieving results:

• Act as a trusted advisor on credit risk management and collections for internal and external business partners.
• Assess the financial risk of major and international accounts, recommending appropriate credit limits, payment terms, and risk mitigation measures.
• Provide strategic oversight of customer accounts, optimize collection activities, and contribute to reducing financial losses.
• Analyze supplier-related risks and formulate recommendations aligned with business needs and objectives.
• Build and maintain trusted relationships with customers, insurers, business partners, and internal stakeholders.
• Support and mentor the Credit and Collections team in evaluating complex cases and resolving unique or challenging situations.
• Serve as a super user of systems and platforms related to credit, collections, and customer data management.
• Participate in the continuous improvement of policies, processes, and practices to enhance overall departmental performance.
• Contribute to management reporting, performance analysis, and the management of bad debt provisions.
• Provide training, coaching, and functional support to team members.
• Take part in strategic projects and the implementation of new initiatives that support organizational growth.
• Act as an occasional backup for Credit Managers during absences or vacation periods.

What we are looking for to deliver these results:

• 12+ years of experience in credit, collections, and credit risk analysis
• University degree in Business Administration or a related field
• CCP certification from the Credit Institute of Canada or an equivalent professional designation
• Proven experience in the agri-food industry
• Expertise in export credit and the management of complex accounts
• Strong experience in financial statement analysis and creditworthiness assessments/interviews
• Excellent understanding of Customer Master Data
• Proficiency with systems such as SAP Fiori and Oracle
• Advanced Excel skills, including complex formulas, PivotTables, VLOOKUP/XLOOKUP, and data analysis
• Ability to produce clear documentation and prepare analytical reports and recommendations
• Bilingualism required (French and English, both written and spoken)
• Proficiency in one or more additional languages is considered a strong asset
• Any equivalent combination of education and experience will be considered

What sets you apart

• Your strong analytical rigor and business judgment;
• Your ability to assess and manage complex financial risks;
• Your organizational skills and attention to detail;
• Your ability to collaborate effectively with multiple stakeholders in a dynamic environment.

A role for those who want to make a real impact and contribute to measurable and sustainable results.