Specialist Representative - Bodily Injury/Casualty

Definity Financial • $73K — $123K *
Waterloo, ON N2J 1A1In-Person
Finance & Insurance
8 - 10 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • University degree in any discipline or 2-year college diploma with completed CIP designation
  • Minimum 8-10 years of general claims handling experience
  • At least 4 years of experience handling large CGL and/or bodily injury claims
  • Experience with mediation, arbitration, and litigation
  • Passion for coaching and mentoring junior staff
  • Bilingual in English and French is advantageous
  • Licensed in multiple provinces is a plus

Responsibilities

  • Manage a portfolio of complex Bodily Injury, Casualty, and General Liability Claims
  • Engage with stakeholders including underwriting, reinsurance, and leadership for effective claims management
  • Represent the company in litigation, mediation, and alternative dispute processes
  • Provide training and technical support to team members
  • Mentor and coach junior team members
  • Maintain professionalism in all interactions with customers and coworkers
  • Perform effectively under pressure in a busy operation

Benefits

  • Hybrid work schedule
  • Company share ownership program
  • Incentive program participation based on performance
  • Pension and savings programs with company-matched RRSP contributions
  • Paid volunteer days and matching on charitable donations
  • Educational resources, tuition assistance, and paid exam study time
  • Inclusivity initiatives including support for gender affirmation and access to BIPOC counselors
  • Wellness and recognition programs
  • Discounts on products and services
Full Job Description
Job Description

The Opportunity

Reporting to the Leader, National Casualty and Bodily Injury Claims, you are a Claims professional with a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Complex Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Senior Casualty and Bodily Injury claims. You are able to work autonomously, while understanding and supporting the Team environment. You are willing to assist others and are comfortable coaching and mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.

What to Expect
  • Managing a portfolio of complex Bodily Injury, Casualty, and General Liability Claims.
  • Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership
  • Represent Definity in litigation, mediation, and alternate dispute processes
  • Assist in training and providing technical support to team members
  • Mentoring and Coaching junior team members
  • Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
  • Perform well in a busy operation and remain calm under pressure
  • Strive to continually push the boundaries of your adjusting experience and personal learnings
  • Team player adaptable to changing environment
  • Strong written and verbal communication skills
  • Ability to work independently


What You Bring
  • University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation
  • Bilingualism in both English and French is an asset
  • Licensed in multiple provinces is an asset
  • A minimum of 8 - 10 years general claims handling experience
  • A minimum of 4 years claims experience handling large CGL and/or bodily injury claims Experience with mediation, arbitration and litigation
  • A passion for coaching and mentoring junior staff
  • You're dependable with strong interpersonal skills
  • You have strong communication skills
  • You're focused on building engagement and culture
  • Proficient in MS Office and strong computer skills


Salary Range: $73,500 - $123,500

What's in it for you?
  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Go ahead and expect a lot - you deserve it.

#LI-Hybrid

About Definity Financial

Definity Financial Careers

Joining Definity Financial presents an unparalleled opportunity to become part of a leading team of professionals in the financial services industry. This is a prime time for candidates to explore the diverse job opportunities at Definity Financial, a company renowned for its commitment to innovation, leadership, and professional growth.

Explore Career Opportunities

Definity Financial is actively seeking talented individuals for various positions across the company. From entry-level roles to senior leadership positions, Definity Financial offers a dynamic work environment where career growth is encouraged and supported by comprehensive benefits and diversity training programs.

Innovation and Professional Growth

At Definity Financial, innovation isn't just a buzzword; it's the cornerstone of the company's operations. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company forward in the competitive financial sector. Professional growth is facilitated through targeted training programs, leadership development opportunities, and active networking events that connect employees with industry leaders.

Cultivating a Diverse and Inclusive Culture

Definity Financial is committed to fostering a diverse and inclusive culture where all team members feel valued and respected. The company believes that diversity fuels innovation and enhances the team's ability to address client needs effectively. Through comprehensive diversity training and inclusive hiring practices, Definity Financial ensures that all employees have the opportunity to succeed.

Internship Programs and Entry-Level Positions

For those starting their careers, Definity Financial offers robust internship and entry-level positions that provide hands-on experience in the financial sector. Interns at Definity Financial gain invaluable insights into the industry, working alongside seasoned professionals and participating in projects that have real-world impact.

Benefits and Employee Well-being

Employees at Definity Financial enjoy a range of benefits designed to support their health, well-being, and financial security. The company's benefits package includes health insurance, retirement plans, and flexible working arrangements, ensuring that employees can balance professional and personal commitments effectively.

Join the Definity Financial Team

Definity Financial is hiring! Explore open positions that match your skills and interests. The company is looking for passionate, curious, and solution-driven team players. Whether you are refining your resume, preparing for an interview, or seeking to advance your career, Definity Financial offers a supportive environment where your ambitions can take flight.

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Embark on a journey with Definity Financial, where employment is not just about a job but about building a career with a company that values innovation, leadership, and diversity.
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* Ladders Estimates

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