Experience through full design life cycle including wireframes and prototypes
1-2 years in Integrated Eligibility System Program in Health/Human Services
Experience with Adobe Creative Suite or Figma (desirable)
Knowledge of user research and usability testing (desirable)
Proficient in CSS3, HTML5, and JavaScript (desirable)
Responsibilities
Consult with stakeholders to clarify business goals
Address complex business issues from strategy to execution in a team
Design and implement client and internal applications for NYS initiatives
Utilize enterprise architecture for aligning delivery with business needs
Analyze information from stakeholders to propose solutions
Support application life cycle by addressing defects and enhancements
Participate in post-implementation incident resolutions
Create and execute user research plans like surveys or interviews
Facilitate design thinking workshops to model user needs
Develop UX deliverables such as user flows, wireframes, and sitemaps
Iterate on prototypes requiring coding for improved user experience
Conduct usability testing, analyze feedback, and refine designs
Collaborate with developers for design realization
Gather UX metrics to validate usability
Contribute to content development for better user engagement
Design across web, iOS, and Android platforms
Benefits
Comprehensive health insurance
Generous paid time off including vacation and sick days
Professional development opportunities
Collaborative work environment
Flexible working hours
Participation in innovative projects
Full Job Description
Mandatory Qualifications:
Level II- Between four (4) and seven (7) years of experience as a Specialist
Four to seven years of experience in UI/UX engineering on full life cycle of design deliverables including wireframes, mockups, journey maps, prototypes, story boards and user surveys.
One to two years working in an Integrated Eligibility System Program in various workstreams in a Health and Human Service setting.
Desirable Qualifications:
One to two years of experience with Adobe Creative Suite or Figma.
One to two years of experience with user research, user modeling and usability testing.
One to two years of experience with CSS3, HTML5, and JavaScript.
Duties/Responsibilities:
Consulting with stakeholders to understand business goals
Helping to solve complex business issues from strategy to execution, as part of a team of problem solvers
Designing, developing and implementing both client and internal facing applications and providing technology tools that help drive NYS strategic initiatives
Using enterprise architecture across application areas to build delivery models that map capabilities to business needs outlined by NYS
Using multiple sources of information including broader stakeholder views to develop solutions and recommendations
Addressing defects and enhancements as part of the application support lifecycle
Participating in incident resolution post implementation as required
Creating and carrying out user research plans (i.e., surveys, interviews, focus groups, etc.), as well as explaining user research results to internal and external stakeholders
Planning and facilitating design thinking workshops (i.e., journey mapping, user needs modeling, etc.)
Creating UX deliverables (i.e., user models and scenarios, sketches, user stories, user flows, wireframes, storyboards, sitemaps)
Creating and iterating on interactive user experience prototypes that require coding
Planning and conducting usability testing, analyzing user feedback and activity, and iterating to improve the user experience
Working closely with developers to bring designs to life and iteratively improve solutions
Collecting quantitative and qualitative UX metrics that support usability validation
Assisting with content development
Designing for multi-device web, iOS, and Android contexts
