OverviewAccelerating growth by engaging partners and developing high-impact pipeline opportunities.As a
Specialist I, Inside Sales Development, you will serve in a relationship-driven role focused on accelerating growth with channel partners throughout the sales cycle in the New York market. As part of the Channel Sales team, you will collaborate closely with Shure's dealers, distributors, and integration partners to uncover opportunities and recommend industry-leading AV solutions. You will act as an initial point of contact for many partners, taking a consultative approach to educate them on Shure's product portfolio, build trust, and foster long-term partnerships. In this role, you will also work cross-functionally with regional sales, credit, logistics, and support teams to deliver operational excellence, ensure seamless communication, and proactively support order management. Your efforts will enable consistent, sustainable growth in a fast-paced market.
This is a remote position, with candidates required to be located in the New York area.Responsibilities- Serve as primary point of contact for channel partners via phone and e-mail. Use consultative selling to understand partner needs, recommend the right Shure products, and support them through late-stage opportunity expansion with guidance from senior team members.
- Maintain accurate pipeline data in CRM systems, ensuring visibility into partner activity, opportunity status, and forecasted revenue.
- Engage partners through outbound outreach, campaigns, and follow-ups to increase awareness and adoption of Shure solutions.
- Identify and qualify channel-generated opportunities and support opportunity nurturing across assigned partner accounts
- Assist with processing dealer/distributor purchase orders accurately and efficiently; communicating inventory updates, pricing requests, order edits, and expediting as required; communicate status updates and expectations to partners. Respond to routine post-sale inquiries.
- Support a positive customer experience by coordinating with Sales, Service/Support, Credit, Product Management, and Operations to ensure timely follow-up and communication
Qualifications- Bachelor's degree in business or relevant professional field.
- 0-2 years of experience in inside sales, sales development, or customer-facing support roles.
- Strong written and verbal communication and relationship-building skills, with a customer-first mindset.
- A consultative mindset-curious, empathetic, and focused on solving problems rather than pushing products.
- Comfort with outbound outreach, lead qualification, and managing multiple conversations simultaneously.
- Familiarity with CRM tools (Salesforce or similar) and a disciplined approach to pipeline management.
- Ability to work cross-functionally with sales, marketing, and customer experience teams.
- A proactive, self-driven approach with a passion for helping partners succeed.
- Experience with order management software (SAP strongly preferred).
- Experience using CRM and quoting tools (Salesforce and CPQ preferred).
Preferred Qualifications - Experience supporting B2B customers, dealers, or channel partners
- Familiarity with order-to-cash, returns, and service workflows
- Working knowledge of technical or product-driven environments
- Working knowledge of audio products and system applications
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
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