Position Summary:The Specialist, Global Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, Global Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients' treatment journey related to their materials, related to transportation, manufacturing, and distribution.
Key Responsibilities:- Schedule: 17:00 ET - 06:00 ET, Friday, Saturday, Sunday
- Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
- Ensure business continuity between internal and external partners.
- Monitor the Patient's treatment journey from collection to infusion while potentially troubleshooting issues.
- Monitor and triage requests and issues within the case management system.
- Comply with and maintain training and good documentation practices.
- Excellent verbal and nonverbal communications.
- Ability to identify process improvements.
- Highly self-motivated, self-aware, courteous, and professional.
- Able to work independently and in groups.
- Adaptable to the ever-changing business needs.
- Exceptional customer service skills.
- Skilled at managing high stress situations and able to de-escalate.
- Strong sense of ownership and accountability.
- A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.
Key Qualifications and Experience:- Bachelor's degree
- Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
We hire for skills and capabilities, not just credentials - if this role excites you, but doesn't perfectly match your resume, we encourage you to apply anyway.
Compensation Overview:Remote - United States - US: $73,150 - $88,642
The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully - carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.
Benefits:Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans - including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).
U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.
Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.
Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.
U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits
How We WorkWhere you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.
