AT&T

Specialist Client Tech Administration

AT&T • $64K — $96K *
Orlando, FL 32828In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 1+ years of hands-on experience in technology setup and management.
  • Skilled in providing technical support and troubleshooting in a business and field environment.
  • Strong knowledge of desktop computing, software applications, and operating systems.
  • Experience with networking, wireless technologies, and telephony systems.
  • Proven ability to work independently and manage multiple priorities.
  • At least a Bachelor's degree in Computer Science preferred.
  • Effective communicator, able to interact with clients and teams.

Responsibilities

  • Support daily operations and technology environments in various AT&T locations.
  • Monitor and optimize technology solutions for reliable service delivery.
  • Implement and configure new tech solutions and software updates.
  • Handle advanced troubleshooting, providing Tier 2 and Tier 3 support.
  • Investigate technical issues and apply corrective actions.
  • Serve as a primary tech contact for assigned users, tracking and resolving issues.
  • Coordinate with internal teams and vendors for complex issue resolution.

Benefits

  • Comprehensive Medical/Dental/Vision coverage.
  • 401(k) plan with company match.
  • Tuition reimbursement for continued education.
  • Generous Paid Time Off and Holidays policy.
  • Paid Parental and Caregiver Leave.
  • Adoption reimbursement program available.
  • Robust employee wellness programs and assistance services.
Full Job Description
This position requires office and field presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

What You'll Do

  • This is a field position supporting our retail locations.
  • Support the day-to-day operations, performance, and availability of technology environments across retail stores, executive offices, mobile work environments, and other AT&T locations.
  • Monitor, maintain, troubleshoot, and optimize technology solutions to ensure reliable and efficient service delivery.
  • Implement, configure, and deploy new technology solutions, software updates, hardware installations, and infrastructure enhancements.
  • Design, test, and validate modifications to desktop systems, operating systems, applications, voice solutions, video technologies, and network environments.
  • Respond to incidents and service disruptions, performing advanced troubleshooting and providing Tier 2 and Tier 3 technical support.
  • Investigate root causes of technical issues and implement corrective actions to minimize future disruptions.
  • Provide direct technical support for a broad range of infrastructure and end-user technologies, including desktop computing, telephony, networking, wireless services, point-of-sale systems, specialty devices, and related hardware and software.
  • Partner with clients to understand technology requirements and deliver solutions that support business objectives and operational needs.
  • Serve as a primary technology contact for assigned users and business groups, ensuring issues are communicated, tracked, and resolved effectively.
  • Coordinate with internal support organizations and third-party vendors to manage escalations, drive resolution of complex issues, and maintain service quality.
  • Support AT&T-sponsored events by providing technology planning, deployment, and operational support when required.
  • Research, diagnose, and resolve technical issues while documenting findings, solutions, and support activities.
  • Exercise independent judgment in managing assigned responsibilities and determining appropriate actions when established procedures are not available.
  • Contribute to technology improvement initiatives and smaller-scale projects designed to enhance reliability, efficiency, and user experience.

What You'll Need

  • 1+ years of experience managing the setup, configuration, and deployment of new technology solutions, designing, configuring, and testing updates and modifications to desktop, network, telephony, voice, video, applications, and operating systems
  • Demonstrated experience providing technical support, incident management, troubleshooting, and issue resolution in a business environment and in the field
  • Demonstrated knowledge of desktop computing technologies, hardware, software applications, operating systems, and end-user support practices.
  • Demonstrated experience in networking, wireless connectivity, telephony, voice, video, and related technology environments.
  • Experience with system implementation, configuration, testing, deployment, and ongoing maintenance activities.
  • Ability to provide Tier 2 and Tier 3 technical support while managing multiple priorities in a dynamic environment.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • Effective verbal and written communication skills with the ability to interact professionally with clients, vendors, and cross-functional teams.
  • Ability to work independently with minimal supervision while exercising sound judgment and decision-making.
  • Customer-focused mindset with a commitment to delivering exceptional service and support.
  • Ability to collaborate across departments and build productive working relationships with stakeholders and support teams.
  • Experience supporting geographically dispersed technology environments.

What You'll Bring

  • Bachelor's degree in Computer Science is preferred
  • Knowledge of retail technology, point-of-sale systems, executive support environments, or mobile workforce technologies.
  • Experience supporting technology infrastructure in large enterprise organizations.
  • Additional technical certifications related to desktop support, networking, systems administration, or infrastructure technologies.
  • Experience collaborating with third-party technology vendors and service providers.
  • Familiarity with continuous improvement practices and operational efficiency initiatives.
  • May require certifications in applicable technology disciplines where required by the business area.


#LI-Onsite Full-time office role.

Ready to join our team?

Apply today.
Our Specialist Client Tech Administration jobs earn between $64,200.00 - $96,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone


Weekly Hours:
40

Time Type:
Regular

Location:
USA:FL:Orlando / Research Pkwy - Call Ctr:12150 Research Pkwy

Salary Range:
$64,200.00 - $96,400.00

About AT&T

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Currently, it operates as a subsidiary of AT&T Inc.

AT&T Careers

Joining AT&T means becoming part of a global team known for driving innovation and leading the telecommunications industry. It's an opportunity to grow your career at one of the most diverse and resource-rich companies in the world. Work You'll Do At AT&T, we're not just about phone lines and data plans. We're about connecting people and fostering relationships. As a member of our team, you'll help deliver cutting-edge solutions across various sectors, ensuring that our services are not only available but also transformative. Lead with Innovation Embrace a role at AT&T where technology meets creativity. Our professionals lead the market in developing and deploying technology solutions that transform how people communicate and do business. We are pioneers in creating new paths for technology, with a focus on sustainable and responsible innovation. Join a Diverse and Inclusive Team AT&T is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership programs that empower our team members to grow professionally and personally. Our culture is one of inclusivity, where every voice is heard and valued. Explore Job Opportunities Whether you're looking for an entry-level position or a more senior role, AT&T offers a range of job opportunities across various fields. From engineering to marketing, our team is composed of skilled professionals who are leaders in their respective areas. Internship Programs Kickstart your career with an AT&T internship. Gain hands-on experience, work on real projects, and learn from leaders in the industry. Our internships provide a robust platform for learning and growth, helping you build skills that are crucial for future success. Benefits and Growth AT&T is dedicated to the growth and development of its employees. We offer comprehensive benefits, including health care, retirement plans, and continuous professional development opportunities. With resources like career coaching and resume workshops, we support your journey every step of the way. Networking and Professional Development Expand your professional network within AT&T through various networking events, mentorship opportunities, and collaborative projects. Our focus on career development is designed to help you reach your professional goals, enhancing your skills and preparing you for leadership roles. Stay Connected Join Our Team Discover the career you've always wanted by exploring the open positions at AT&T. We are constantly on the lookout for passionate, innovative, and driven individuals to join our team. Check out our current job listings and find where your skills and interests align with our needs. Keep Up to Date Stay informed with the latest career tips, company news, and industry insights—all from the professionals who are part of our team. AT&T is a place where you can make an impact, leading the way in the telecommunications industry. Job Alert Emails Customize your experience by signing up for job alerts that match your career preferences. Stay ahead of the curve and be the first to know about exciting and rewarding opportunities at AT&T. At AT&T, your career is poised for success, equipped with the right tools, culture, and team to make it happen. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about AT&T
Size
203,000 employees
Market Cap
$131.2 billion
Industry
Telecommunications & Hardware
Net Income
-$5.1 billion
Founded
1983
5 Year Trend
+0.6%
Revenue
$171.7 billion
NASDAQ
T
* Ladders Estimates

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