OverviewIf you thrive in a collaborative environment that values exceptional client service, initiative, professionalism, responsiveness, and adaptability, we invite you to consider joining our Revenue Cycle Operations department in our Chicago office as a Specialist: Billing.
The Specialist: Billing manages a portfolio of Firm partners in support of their client invoicing. Primary responsibilities include managing WIP inventory, executing bills, solving problems and providing exemplary service to partners and clients.
The position involves tactical work execution while managing the overall WIP cycle and requires a combination of service and operational excellence commitment, communication, collaboration and innovation.
ResponsibilitiesEssential Functions:- Executes the full scope of tasks required to manage WIP and issue client invoices of assigned partners
- Ensures work is accurate, timely and compliant with prescribed agreements
- Develops strong working relationships with partners, clients and colleagues
- Develops comprehensive knowledge of assigned partners' needs, preferences and service requirements
- Responds quickly and proficiently to partners; keeps them fully updated on their billing activities
- Takes the lead in ensuring swift problem resolution through coordination with appropriate parties, devising creative solutions and persistent communication
- Maintains documentation of current statuses and action items
- Performs analyses on WIP and billing processes
- Provides recommendations for enhancements to processes and systems
- Provides assistance, guidance and backup to colleagues
- Performs other duties as required
Qualifications, Experience and Personal AttributesEducation/Training/Certifications:- Bachelor's degree, preferred
- An equivalent combination of education and/or experience may be considered in lieu of a degree when the experience has been directly related to the functions of the job
Professional Experience:- Two years working in a professional environment, preferred
Technical Skills: - Proficiency in Microsoft Office products, required
- Technological savviness, required
- Strong ability to quickly learn software applications, required
- Advanced command of Microsoft Office Excel (lookups, SUMIF, pivot tables, etc.), preferred
Performance Traits: - Innate customer service, innovation and excellence mindsets
- Meticulous attention to detail, quality and accuracy in execution of tasks
- Sharp critical thinking and analytical skills
- Tenacious follow through and problem solving abilities
- Polished communication skills, both verbal and written
- Inherently self-reflective, collaborative and team-oriented
- Disciplined organizational and prioritization skills; driven to meet deadlines
- Takes ownership and accountability for work output and actions
- Solid professional judgment
The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.
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Posted Pay RangeThe typical pay scale for this position is between USD $77,000.00/Yr. and USD $102,000.00/Yr., although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified.
