Specialist Account Manager Connected Community

Specialist Account Manager Connected Community

This role builds productive relationships with property managers, executes property-level marketing strategies, and coordinates with internal teams to increase Fiber and wireless sales. The position requires frequent in-person property visits, local events, and hands-on support for new construction and Fiber-overbuild opportunities.

Property Relationship Management

• Manage relationships and contractual marketing commitments with assigned Connected Community properties.
• Build strong relationships with property managers through regular, in-person engagement.
• Educate and motivate property management teams to promote available products and services to residents.
• Develop property-specific marketing plans, referral opportunities, and resident engagement strategies.
• Maintain the required level of property activity, currently a minimum of 100 in-person visits per month, in accordance with applicable incentive compensation requirements.

Sales and Revenue Growth

• Achieve assigned Fiber, wireless, and strategic consumer product sales objectives.
• Generate demand through hyper-local offers, property management referrals, resident communications, and on-site events.
• Identify sales opportunities based on property needs, resident demographics, service availability, and local market conditions.
• Track property performance and adjust sales and marketing activities to improve results.

Event Planning and Execution

• Plan, coordinate, and execute on-site events designed to generate awareness, leads, and sales.
• Manage event budgets, logistics, promotional materials, and follow-up activities.
• Collaborate with property managers to select effective event formats, schedules, and communication channels.

Cross-Functional Coordination

• Partner with teams supporting property contracts, technical operations, network readiness, door-to-door sales, retail, and in-home expert channels.
• Coordinate the resolution of property or resident issues that may affect the customer experience or sales performance.
• Communicate property-level opportunities, service concerns, and execution needs to the appropriate internal teams.
• Support consistent execution across all participating sales channels.

Property Onboarding

• Onboard assigned new-construction and Fiber-overbuild properties after they are released by the property readiness team.
• Coordinate initial property engagement, marketing activation, event planning, and sales-channel support.
• Help ensure property managers have the information and resources needed to communicate service availability to residents.

Job Contribution

• Mid-level individual contributor with an intermediate understanding of sales principles, practices, products, and services.
• Manages a small to moderately sized territory or sales quota with ongoing supervision.
• Uses established company policies, processes, and sound judgment to address customer issues and identify sales opportunities.
• Balances relationship management, field execution, event planning, and sales accountability.
• This position does not have direct supervisory responsibility.

Preferred Qualifications

• Bachelor’s degree or equivalent education and relevant experience desired.
• Two or more years of related sales, account management, property management, telecommunications, or field marketing experience.
• Demonstrated ability to build client relationships and achieve sales goals.
• Experience planning events, managing budgets, and coordinating multiple stakeholders.
• Strong communication, presentation, organization, and problem-solving skills.
• Ability to manage a field-based schedule and conduct frequent in-person property visits.
• Ability to work effectively with cross-functional sales, technical, operational, and support teams.

The annual base salary range for this position is: $69,300 - $103,900 USD, plus a $30,000 target commission opportunity. Individual starting salary within the range may depend on geography, experience, expertise, and education or training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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