Special Events Operations Manager | Full Time | Lucas Museum of Narrative Art

Oak View Group$85K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years of experience in events operations or luxury hospitality management.
  • Proven ability to execute large-scale events with complex logistics.
  • Strong leadership skills with the capacity to manage teams under pressure.
  • Exceptional communication and organizational skills.
  • Ability to maintain a detail-oriented focus in fast-paced environments.
  • Knowledge of banquet service flow and event logistics.
  • Experience managing operational efficiencies in high-volume settings.
  • Affinity for hospitality and enhancing guest experiences.

Responsibilities

  • Lead operational planning and execution for various types of events.
  • Manage event floor operations with a focus on timing and guest experience.
  • Develop detailed staffing and operational timelines for events.
  • Collaborate with culinary and hospitality teams to ensure client expectations are met.
  • Oversee all aspects of event setup, breakdown, and transitions.
  • Direct banquet and support staff and third-party vendors during events.
  • Ensure professionalism and attention to detail in all event executions.
  • Support the hiring and training of the events operations team.
  • Assist with scheduling and managing operational costs for events.
  • Provide solutions during live operations, demonstrating leadership.

Benefits

  • Health, Dental, and Vision Insurance
  • 401(k) Savings Plan with matching
  • Paid Time Off including vacation, sick days, and 11 holidays
Full Job Description
Overview

As Special Events Operations Manager, you will oversee operational execution for the museum's events program, ensuring every experience is delivered with consistency, polish, and attention to detail.

This role will pay an annual salary of $85,000 - $95,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 14, 2026.

Responsibilities

  • Lead front-of-house operational planning and execution for private events, galas, receptions, and museum activations.
  • Manage event floor operations with a strong focus on timing, communication, guest experience, and service standards.
  • Build and maintain detailed event staffing plans, operational timelines, and service flow strategies.
  • Partner closely with culinary, sales, and hospitality leadership to align execution with event vision and client expectations.
  • Oversee setup, breakdown, room transitions, and operational readiness for all events.
  • Manage and lead banquet captains, servers, bartenders, support staff, and external vendors during event execution.
  • Ensure all events are executed with professionalism, urgency, and strong attention to detail.
  • Support hiring, training, and development of the events operations team ahead of opening and ongoing growth.
  • Maintain elevated service standards aligned with a luxury hospitality environment.
  • Assist with labor management, scheduling, and operational cost controls for the events division.
  • Act as a key problem solver during live operations, navigating changes and challenges with composure and leadership.


Qualifications

  • 3-5+ years of experience in events operations, banquet management, luxury hospitality, or high-volume restaurant operations.
  • Proven experience executing large-scale events with multiple moving parts and high service expectations.
  • Strong leadership presence with the ability to confidently direct teams in live-event environments.
  • Exceptional organizational, communication, and operational planning skills.
  • Ability to remain calm, solution-oriented, and detail-focused under pressure.
  • Strong understanding of banquet service flow, staffing models, and event logistics.
  • Experience managing labor and operational efficiencies in high-volume environments.
  • Passion for hospitality, guest experience, and creating memorable moments.
  • Experience in luxury hotels, premier event venues, restaurants, or cultural institutions preferred.

About Oak View Group

Oak View Group is a global sports and entertainment company that specializes in venue management, event production, and sponsorship sales. The company was founded in 2015 by Tim Leiweke and Irving Azoff, and is headquartered in Seattle, Washington. Oak View Group manages a number of high-profile venues, including the Climate Pledge Arena in Seattle and the Moody Center in Austin, Texas. The company also produces a variety of live events, including concerts, festivals, and sporting events. Oak View Group has a strong commitment to sustainability and has implemented a number of initiatives to reduce its environmental impact.
Learn more about Oak View Group
Size
200 employees
Industry

Similar Jobs

More Jobs at Oak View Group

More Hospitality & Recreation Jobs

Find similar Special Events Operations Manager | Full Time | Lucas Museum of Narrative Art jobs: