Spa Manager

Pyramid Global Hospitality • $81K — $84K *

Stevenson, WA 98648In-Person

Hospitality & Recreation

Less than 5 years of experience

Yesterday

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Job Overview by Ladders

Qualifications

Licensed massage therapist or esthetician preferred.
3-5 years' experience in spa operations or related field required.
Strong proficiency in Word, Excel, and Microsoft Outlook; experience with Spa Soft preferred.
Excellent interpersonal and communication skills are essential.
Strong attention to detail and standards of cleanliness required.
Analytical problem-solving skills and ability to work under pressure are crucial.
Adaptable and proactive leadership style with a guest-first mindset.

Responsibilities

Manage daily operations of spa, pool, and fitness center.
Oversee financial aspects including budgeting and payroll.
Handle inventory management and retail merchandising duties.
Collaborate with Sales to drive spa services and retail sales.
Motivate and support the spa team to enhance performance.
Ensure cleanliness and maintenance of all public areas.
Develop and implement wellness programs and services for guests and staff.

Benefits

Comprehensive benefits package including health and wellness initiatives.
Professional development opportunities and training.
Employee discounts on services and products.
Access to resort facilities and recreational activities.
Flexible scheduling and work-life balance considerations.

Full Job Description

About our property:

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it's a premier destination for retreats, conferences, and celebrations.

#PGH-SKL

What you will have an opportunity to do:

Daily management of spa, pool and fitness center
Financial oversight, including budgeting, forecasting, payroll, and scheduling
Managing inventory, product ordering, and retail merchandising
Partner with Sales and Conference Planning to drive spa services and retail sales with group guests
Motivating, and supporting the team
Ensure public areas-including spa retail, treatment rooms, locker rooms, and storage areas-are clean, stocked, and well-maintained
Collaborate with Engineering and Pool teams to ensure a clean, safe, and enjoyable environment for all guests
Ensure pool areas meet all local health and safety regulations.
Develop and maintain accurate preventative maintenance procedures and checklists
Interview, hire, and retain high-performing spa and wellness staff and ensure proper staffing levels.
Conduct regular staff meetings and trainings to ensure staff are fully knowledgeable about all services, products, and offerings
Foster a strong team culture that supports high morale, professionalism, and guest satisfaction
Recommend and implement short- and long-term departmental goals and structural improvements
Develop and implement wellness programs, seminars, classes, and services for both guests and team members
Ensure all providers deliver treatments in accordance with resort and industry standards
Monitor and evaluate guest satisfaction and address any service concerns promptly
Create and execute strategic and tactical plans to meet or exceed financial goals and department budgets.
Regularly deliver accurate forecasting and make necessary staffing or cost-related adjustments to protect margin integrity.
Conduct monthly analysis of treatment statistics, peak periods, and performance trends.
Research and recommend changes to retail and professional product offerings based on market trends.
Ensure compliance with all state and federal safety regulations related to materials and equipment.
Develop, recommend, and enforce departmental policies and procedures.

What are we looking for?

Licensed massage therapist or esthetician preferred.
Minimum of 3-5 years' experience in Spa operations or related field.
Excellent computer skills including Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software (Spa Soft) preferred.
Excellent Interpersonal, communication and listening skills - with both external and internal customers.
Strong attention to detail and high standards of quality and cleanliness.
Analytical and problem-solving skills and ability to handle pressure.
Engaging, adaptable, and proactive leader with strong communication skills and a guest-first mindset.
Ability to work weekends, holidays, mornings and evenings covering reception shifts and supporting the floor as needed.

Full Benefit package listed at Skamania.com/careers

Compensation:
$81,000 /Annual

$84,000 /Annual

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

About Pyramid Global Hospitality

Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties. From the Cayman Islands to Hawaii know what it takes to manage full-service hotels successfully, and apply our years of experience and industry-leading data analytics to branded hotels around the world.

Pyramid Global Hospitality Careers

There has never been a more opportune time to join Pyramid Global Hospitality, a leader in the hospitality management sector. This company stands as a beacon of innovation, leadership, and professional growth in the industry.

Explore Job Opportunities

Pyramid Global Hospitality offers a variety of job opportunities that cater to a range of skills and interests. From front-line operations to executive management, each position plays a crucial role in the company's success and offers a pathway to personal career advancement.

Experience the Culture and Benefits

At Pyramid Global Hospitality, the culture thrives on diversity, inclusion, and a commitment to excellence. Employees enjoy comprehensive benefits that support both their professional and personal lives, fostering an environment where individuals can flourish.

Join a Dynamic Team

Being part of the Pyramid Global Hospitality team means more than just employment; it's about being part of a community that values each member's contribution. The company is dedicated to nurturing talent through robust training programs and leadership development opportunities, ensuring every team member can achieve their full potential.

Internship Programs

For those starting their careers, Pyramid Global Hospitality’s internship programs offer a golden chance to gain valuable industry experience. Interns work alongside seasoned professionals, gaining insights that are crucial for future employment in the hospitality sector.

Innovative Work Environment

Innovation is at the heart of Pyramid Global Hospitality. The company continuously seeks out new ways to enhance guest experiences and operational efficiency, positioning itself at the forefront of the hospitality industry.

Career Growth and Development

Pyramid Global Hospitality is committed to the growth of its employees. With access to cutting-edge training and global networking opportunities, individuals can expand their horizons and take their careers to new heights.

Hiring Process

The hiring process at Pyramid Global Hospitality is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company's operations and culture. Tips for crafting an effective resume and succeeding in interviews can be found on the company’s careers blog.

Stay Connected with Pyramid Global Hospitality Careers

Interested candidates are encouraged to explore open positions that match their skills and interests. Pyramid Global Hospitality looks for passionate, curious, and solution-driven team players.

SEARCH PYRAMID GLOBAL HOSPITALITY JOBS

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Size

10,001 employees

Industry