Unum Group

Solutions Partner Liaison

Unum Group$63K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Four-year degree or equivalent experience recommended
  • Proficient in Solutions and Unum product portfolio
  • Strong technical claims/leave experience
  • Proven customer service and problem-solving skills
  • Knowledge in STD and FMLA, with ability to upskill on ADA and PFL as needed
  • Ability to resolve conflicts positively
  • Experience in influencing and managing client relationships

Responsibilities

  • Promote Total Leave digital capabilities and encourage adoption of self-serve resources
  • Independently address complex client questions regarding claims and leaves
  • Identify trends and report issues affecting claims and leaves
  • Maintain expertise in Total Leave digital solutions and stay updated on new offerings
  • Provide insights on digital capabilities to foster continuous improvement
  • Educate clients on Total Leave products and leave regulations
  • Support and mentor team members in the department

Benefits

  • Healthcare benefits including medical, vision, and dental coverage
  • Short and long-term disability insurance
  • Performance-based incentive plans
  • Paid time off allowances
  • 401(k) retirement plan with employer matching and additional contributions
Full Job Description
Job Posting End Date: July 31

General Summary:
Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.

Principal Duties and Responsibilities:
  • Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
  • Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution. Ensure escalation of issues and partnership with appropriate internal stakeholders.
  • Demonstrated ability to proactively identify trends and report issues impacting claims and leaves. Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
  • Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
  • Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
  • Provides subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
  • Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
  • Support and mentors peers and new team members.
  • Performs other duties as assigned.


Job Specifications:
  • Proficient in Solutions and Unum product portfolio
  • Four-year degree or equivalent experience recommended
  • Strong technical claims/leave experience
  • Proven customer service and problem-solving skills
  • Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
  • Resolve conflicts in an open and positive manner
  • Build understanding, acceptance, and commitment through the change process
  • Ability to take appropriate actions based on key business indicators/trends
  • Demonstrated influencing, collaboration, and client relationship management experience


#LI-BK1

~IN1

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:
Unum

About Unum Group

Since their founding in 1848, Unum has been known for breaking new ground in the business of benefits. Integrity, determination, innovation and leadership were at the core of their company 165 years ago, and they are just as relevant to their business today. Just as long-lasting has been their commitment to being there when people need us most, a simple but compelling philosophy that began before the Civil War during a time when investing in insurance to protect yourself from the financial effects of illness and injury was a radical idea. They persevered during the fledgling insurance landscape then, and we're equally committed today to educating consumers about the value of financial protection benefits. Take a look below at Unum and its predecessor companies throughout the years.

Unum Group Careers

Join the Unum Group team today and be part of a company that values innovation, leadership, and diversity. As a leading provider of financial protection benefits in the United States and the United Kingdom, Unum Group offers unparalleled job opportunities in a variety of professional fields.

Work You’ll Do

At Unum Group, you will contribute to a culture that supports the growth and development of its employees through targeted diversity training and robust career advancement opportunities. Our team is committed to creating an inclusive environment where every team member’s skills and ideas are valued.

Explore Professional Growth

Unum Group is not just a company; it's a place where you can shape your future. Whether you're looking for an internship, ready to lead at the managerial level, or anywhere in between, Unum has a position that will match your skills and ambitions. We are dedicated to fostering leadership and innovation at every level of our organization.

Join Our Dynamic Team

Our team at Unum Group thrives on collaboration and the free exchange of ideas. We believe that diversity fuels innovation and we strive to create a workplace where all employees can achieve their professional goals. With a focus on continuous improvement and employee empowerment, Unum offers a dynamic work environment designed to develop top-tier professionals.

Benefits and Culture

Unum Group is committed to offering competitive benefits that enhance the lives of our employees and their families. From health and wellness to financial and retirement planning, our benefits are designed to promote a healthy, fulfilling life both inside and outside of work. Our culture emphasizes work-life balance, community involvement, and the well-being of our employees.

Career Development Opportunities

Invest in your future with Unum Group’s comprehensive career development programs. From professional development workshops to leadership training, we provide the tools and resources necessary for personal and professional growth. Our commitment to career development ensures that our employees are well-equipped to meet the challenges of today’s job market.

Innovative Hiring Process

Our hiring process is designed to identify and attract the best talent. From the initial resume submission to the final interview, each step is an opportunity to showcase your unique abilities and learn more about the Unum culture. We value straightforward communication and transparency, ensuring that all candidates understand what it takes to be a part of our team.

Networking and Community

At Unum Group, networking doesn’t end with the job interview. We encourage our employees to continue building professional relationships and sharing insights through our internal networking platforms. This connectivity allows for ongoing professional development and community building across the company.

Join Unum Group

Discover the exciting career opportunities waiting for you at Unum Group. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with us? Explore job openings, read more about our company culture, and apply today to become part of something great.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Unum Group.

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Learn more about Unum Group
Size
10,100 employees
Market Cap
$8 billion
Industry
Net Income
$793 million
Founded
1848
5 Year Trend
+1.6%
Revenue
$13.1 billion
NASDAQ

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