Job Posting End Date: July 31
General Summary:Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.
Principal Duties and Responsibilities:
- Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
- Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution. Ensure escalation of issues and partnership with appropriate internal stakeholders.
- Demonstrated ability to proactively identify trends and report issues impacting claims and leaves. Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
- Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
- Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
- Provides subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
- Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
- Support and mentors peers and new team members.
- Performs other duties as assigned.
Job Specifications:
- Proficient in Solutions and Unum product portfolio
- Four-year degree or equivalent experience recommended
- Strong technical claims/leave experience
- Proven customer service and problem-solving skills
- Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
- Resolve conflicts in an open and positive manner
- Build understanding, acceptance, and commitment through the change process
- Ability to take appropriate actions based on key business indicators/trends
- Demonstrated influencing, collaboration, and client relationship management experience
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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$63,500.00-$120,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
