Work Location:
Mississauga, Ontario, Canada
Hours:
37.5
Line of Business:
Business Management, Strategy & Support, Technology Solutions
Pay Details:
$81,600 - $115,200 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Canadian Branch Infrastructure is an integral part of Branch & Infrastructure Technology Solutions within the Servicing & Digital Enablement Platform. The team supports Canadian Retail Branches by working closely with Retail Business partners and technology teams to introduce new technologies and updates, provide retail lab test devices, investigate and recommend new technology for retail branches, and support initiatives from conception through testing and production rollout.
Job Description
You will play an integral role within the Canadian Branch Infrastructure team, supporting retail partners who require hardware, lab environments, testing support, and technical guidance within the Creekside Lab. You will help provision, configure, set up, and maintain retail lab devices and infrastructure to ensure testing is completed successfully, thoroughly, and in a timely manner
In this role, you will support stability analysis, test planning, issue triage, and release readiness activities to help ensure changes being tested do not adversely impact other applications on the Canadian Retail platform. You will also act as a trusted partner to business users, application teams, technical teams, network teams, and vendors, supporting testing of retail technologies, hardware, network configurations, and application updates across lab environments.
Key Accountabilities
As a valued member of the Canadian Retail Infrastructure and Lab Management team, you will:
- Perform Retail Change Governance and integration activities to support business awareness of change and risk levels, while providing guidance to projects on required testing, signoffs, change activities, support activities, and release readiness.
- Deliver outstanding customer service by actioning requests in a timely manner, supporting timelines, escalating issues where required, and helping resolve issues through knowledge of the Canadian Retail platform and applications.
- Provide specialized support, including research, installation, configuration, provisioning, systems support, and documentation, while meeting or exceeding established standards and service levels and minimizing operational risk.
- Build, deploy, and maintain base infrastructure components, including servers, workstations, peripherals, operating systems, middleware, lab segments, and environments required to mirror Canadian Retail production for scheduled and emergency testing.
- Maintain base infrastructure components, work with third parties to report problems, receive fixes, and liaise with hardware and software vendors on equipment specifications, firmware updates, and support escalations.
- Monitor system lifecycles to ensure specifications and functionality continue to support objectives and architecture decisions, redeveloping components where required.
- Conduct research, build solutions, maintain documentation, and help evolve the base infrastructure and operational environment through the deployment of new technologies.
- Use metrics to monitor environment performance and identify opportunities to improve performance and resource utilization.
- Execute stability analysis and test plans, monitor and report results, identify and address application, data, cross-capability, and cross-release issues, and assist with issue resolution as required.
- Facilitate UAT sessions for stakeholder application updates and assist in the triage of defects encountered during testing.
- Act as a point of contact between business users and technical or application teams.
- Design, review, and integrate hardware and application requirements, including functional, security, integration, performance, quality, and operational requirements.
- Maintain secure computing facilities, technical infrastructure, and architecture.
- Follow necessary processes, standards, business technology architecture, risk guidelines, production capacity guidelines, and disaster and business recovery plan standards, policies, and procedures.
- Continue building knowledge of TD services, applications, infrastructure, analytical tools and techniques, and industry trends.
- Embrace teamwork and collaboration to help resolve critical service issues.
Work Model
This role is primarily onsite. Some work activities may be performed independently, allowing for a portion of work to be completed from a secure, private workspace with a stable internet connection. The hiring manager will provide more information about how this work model applies to the team.
Requirements
We are proud of the work we do to support Canadian Retail and our various partners. If you have relevant experience that is not listed below, we encourage you to tell us about it in your resume or cover letter.
Required Qualifications
- Undergraduate degree or technical certificate
- 3 to 5 years of relevant experience
- Experience in the Canadian retail banking environment, financial services, or customer-focused service industries.
- Commitment to staying current with industry and business trends
- Readiness to serve as a go-to resource for technology, trends, and processes
- Ability to work with stakeholders to configure, upgrade, and administer business applications and systems of moderate to high complexity, with minimal management supervision.
- Strong problem determination skills, including data gathering and analysis.
- Comfort acting as a reference point for the team or clients
- Ability to develop scripts to address application or system gaps and simplify or enhance the application and system environment.
This is a hands-on, stakeholder-facing lab management role supporting Canadian Retail Branch technology initiatives from testing through production readiness. The successful candidate will bring strong technical infrastructure knowledge, customer service orientation, problem-solving skills, and the ability to support lab environments, hardware provisioning, stability analysis, change governance, UAT, vendor coordination, and issue resolution in a secure and risk-aware environment.
Language Requirement (Quebec only):
Sans Objet
