Job SummaryThe Google for Education Solutions Engineer is a senior, customer-facing technical leader responsible for managing the full lifecycle of Google for Education engagements-from pre-sales discovery and solution design through deployment, optimization, and long-term success.
This role combines solution engineering, service delivery, partner alignment, and customer success, directly impacting revenue growth, services expansion, and customer retention. The individual serves as a key bridge between SHI, customers, and Google, ensuring alignment to strategic priorities and successful execution across all engagements.
Key ResponsibilitiesPre-Sales & Solution Engineering- Lead technical discovery sessions with K-12 and education customers
- Design and present solutions across Google Workspace for Education
- Deliver product demonstrations, proofs of concept (POCs), and technical validations
- Advise on licensing strategies (e.g., Fundamentals, Education Plus)
- Partner with account teams to advance opportunities and remove technical blockers
Deployment & Implementation- Guide customers through deployment of Google for Education environments
- Develop scalable deployment strategies and implementation best practices
- Ensure alignment between pre-sales solution design and post-sales execution
Post-Sales Support & Optimization- Provide advanced support within the Google Admin Console: User and device management, policy configuration, security and compliance optimization
- Serve as a Tier 2/3 escalation point for complex issues
- Collaborate with Google support on critical escalations
- Support onboarding, migrations, and integrations
- Recommend performance, security, and usability improvements
Customer Success & Growth- Act as a trusted technical advisor to customers
- Drive adoption, satisfaction, and long-term retention
- Identify expansion opportunities (licensing, services, and solutions)
- Deliver customer and internal enablement and training
- Support renewal efforts by reinforcing measurable technical outcomes
Google Partner Engagement & Go-to-Market Alignment- Complete and maintain required Google partner certifications and credentials
- Promote increased engagement with Google sales teams aligned to Google priorities
- Lead SHI initiatives related to Google Workspace for Education
- Manage, build, and report pipeline, win rates, and forecasts for Google-aligned solutions and services
- Partner with sales to identify and develop new pipeline opportunities
- Support deal execution through field engagement support
- Deliver ongoing Google solution training to SHI sales teams
- Collaborate with marketing on product launches and campaign execution
- Participate in Google cadence calls, partner updates, and webinars
Collaboration & Strategy- Partner with sales, services, marketing, and education strategy teams
- Contribute to development of scalable service offerings and delivery models
- Establish technical best practices and delivery standards
- Maintain expertise on Google roadmap and education industry trends
Required Qualifications- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 3-5 years supporting Google Workspace for Education environments
- Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management
- Proven Tier 2/3 troubleshooting capabilities
- Strong communication, presentation, and stakeholder engagement skills
- Ability to manage multiple concurrent engagements independently
- Experience working in K-12 or public sector education
- Experience with identity & access management (IAM), student data privacy standards, and large-scale device deployments
Preferred Qualifications- Google Certified Administrator (or higher certification)
- Experience supporting partner programs or vendor-aligned go-to-market motions
- Experience in pre-sales solution engineering and post-sales technical delivery/support
The estimated annual pay range for this position is $105,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
