The Solutions Consultant is accountable for ensuring the successful configuration, training, workflow and adoption of Merge Imaging solutions. The Solutions Consultant is responsible for working closely with Project Management, Technical and Custom Engineering, Sales and various customer roles including, but not limited to, system super users, administrators, physicians and other clinical roles.
Responsibilities- Demonstrate a mastery of Merge applications to provide advanced consultancy and high-quality user training which promotes optimal product utilization.
- Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution.
- Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies.
- Identify and manage physician/clinical champion stakeholders.
- Provide input to the project plans including but not limited to testing plans, training plans and go-live plans.
- Ensure customer super users and/or system administrators have the knowledge and skills to configure, train and support the Merge Imaging solution during and after go-live.
- Deliver training to super users and/or system administrators and support them in the successful support and training of end users.
- Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live to ensure a smooth transition.
- Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary.
- Manage customer training completions and ensure accurate reporting and tracking.
- Configure the Merge Imaging solution per customer requirements and agreed-upon workflows
- Support the customer during and post go-live with workflow or application questions and troubleshooting. Travel expectations are at a minimum of 75%.
Skills Needed - Responsible, accountable and able to work well both within teams and cross-functionally.
- Ability to manage multiple, concurrent complex workstreams within projects and maintain meaningful progress while collaborating with customers, clinicians and multiple cross-functional teams.
- Comfortable in high pressure situations interacting with customers and clinicians.
- Demonstrated ability to take initiative to lead improvements in processes, systems, or team approaches.
- Excellent verbal and written communication skills.
- Outstanding teaching/training/coaching/facilitation skills; Advanced ability to determine learner needs based on their current knowledge and the customer-specific workflow and preferences and customize training delivery based on those requirements.
- Detail-oriented with strong application and technical skills.
- Strong understanding of PACS (Picture Archiving and Communication System), VNA (Vendor Neutral Archive), HL7, DICOM, EMR (Electronic Medical Record), radiology post processing software, third party integrations (document scanning, dictation, etc.), modality workflow and configuration, Networking concepts, HIPAA, and departmental workflow.
Education Requirements & Work Experience - Associate's degree required; bachelor's degree in related healthcare discipline or information systems discipline, preferred.
- Computer and information data systems experience required.
- 5+ years work experience in applicable clinical environment(s).
- 3+ years IT work experience, with CIIP (ABII/SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification, preferred; System Analyst or Administration experience a strong plus.
Travel
CompensationThe salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate's experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min - Max :
$102,269.11 - $153,403.67 (USD)
BenefitsThe benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees' health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP - and more!
