The Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best-practice solutions within the ServiceTitan platform. This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long-term success.
Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades.
Travel : 30-40%What you'll do:Customer Architecture & Solution Design- Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices
- Translate customer workflows into scalable configurations across:
- Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations
- Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements
Technical & Functional Expertise- Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions
- Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)
- Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments
Customer Advisory & Enablement- Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
- Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment
- Support customers through change management by guiding adoption and future-state design
Cross-Functional Collaboration- Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases
- Provide architectural guidance to Sales during complex pre-sales or upsell motions
- Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities
Governance & Documentation- Create and maintain solution documentation, diagrams, and decision logs
- Ensure solutions are scalable, supportable, and aligned with internal standards
- Identify risks early and proactively recommend mitigation strategies
What you'll bring:- 5+ years of experience in:
- Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles
- Experience designing and supporting SaaS platforms with complex business logic
- Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)
- Proven ability to translate business needs into technical solutions
- Excellent communication skills with both technical and non-technical stakeholders
Preferred Qualifications- Hands-on experience with ServiceTitan (implementation, configuration, or administration)
- Experience with:
- ERP / FSM systems
- API-based integrations
- Accounting systems (QuickBooks, Sage, NetSuite)
- Background in customer success, professional services, or enterprise SaaS
- Familiarity with data modeling, reporting, and analytics concepts
Core Competencies- Strategic thinking with strong execution discipline
- Customer-first mindset with a consultative approach
- Ability to manage ambiguity and complex problem spaces
- Strong documentation and architectural reasoning skills
- Bias toward scalable, repeatable solutions
What We Offer:When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.
