About the RoleYou'll work closely with our business, operations, and engineering team to help prospects deeply understand Rain's capabilities, scope technical fit, and move quickly from interest to deployment. This is a high-impact, cross-functional role that blends product knowledge, customer empathy, and communication skills. You'll close the gap between our customers and our technical roadmap and shape how we scale solutions engineering as Rain grows.
What You'll Do- Lead customer implementations from technical discovery from onboarding to production deployment
- Troubleshoot client technical issues and provide hands-on support for Rain's platform integrations
- Support customer conversations around API capabilities and guide clients through Rain platform development
- Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions
- Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes
What we're looking for- 4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
- Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
- Exceptional problem-solving skills and customer focus, with a proven track record of delivering successful technical solutions
- Strong communication abilities to explain complex products to both technical and non-technical audiences
- Hands-on experience with JavaScript, SQL, and/or other programming languages
- Ability to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment
- Comfort thriving in early-stage environments where you can build processes from scratch
Nice to have, but not mandatory- Fintech experience (neobank or card issuing experience gets extra brownie points)
- Familiarity with financial APIs, webhook systems, and real-time payment processing
Things that enable a fulfilling, healthy, and happy experience at Rain:- Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
- Flexible working We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
- Easy to access benefits For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goalsPlan for the future with confidence. We offer a 401(k) with a 4% company match.
- Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
- Rain Cards 🌧 We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
- Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
- Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
