The role, in a nutshell:As a Solutions Architect, you will be part of the Professional Services team within Customer Success, working in direct partnership with our Commercial customers. In this role, you will lead implementations and empower customers to use Chainguard in order to build secure software. You will embody our company value, "We are customer obsessed" by ensuring the customers are our top priority in the implementation and onboarding lifecycle. As the closest technical team member in contact with our customers, you not only are the "face of Chainguard" to our end users, you will have an opportunity to directly collaborate and innovate with the product and engineering team to ensure we are supporting and continuing to build solutions that our customers love.
What you'll do:- Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization
- Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth
- Ensure Chainguard Images are of highest quality - acting as "customer zero" - testing, documenting, and ensuring a smooth customer onboarding experience
- Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build
- Maintain appropriate account level architecture and share best practices and lessons learned across the organization
- Be a team player - collaborate, teach, and learn from the Chainguard team
What we're looking for:- 4+ years of experience developing high performance multi-tier applications. Strong experience in Kubernetes and Containers
- 2+ years of experience in a pre or post sales customer facing role
- Ability to communicate technical information in highly technical and non-technical ways depending on the audience, which includes various personas, such as engineers to executives
- Continuous learner who has a strong intellectual drive for excellence and the desire to develop solutions to complex problems
- At least a Bachelor's Degree with a focus in Computer Science, Software Engineering, Information Technology
- Strong working experience with software development processes, practices, and software engineering design concepts
- Ability to work effectively with cross functional engineering teams and business partners
- Excellent written and verbal communication skills
- Ability to travel up to 15% of the time
Compensation: up to $165,000 base salary + bonus + equity
If your experience is close but doesn't fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
